Employment Program Coordinator, Chinese Mutual Aid Association (CMAA) - Chicago, IL

Employment Program Coordinator
Job Description
Chinese Mutual Aid Association (CMAA) is a 501 (c)(3) pan-Asian social service non-profit agency which serves people from all ethnic backgrounds & generations from youth to seniors. CMAA, which is located on the northside of Chicago in the Uptown neighborhood, serves the needs, promotes the interest and enhances the well-being of underserved/low-income immigrants/refugees in the Chicagoland area and also fosters their participation in American society and Chicagoland neighborhoods. Visit www.chinesemutualaid.org for additional information about CMAA and its services for all generations.
ESSENTIAL FUNCTIONS:

•   Reports to Business Development Manager
  
•   Matches qualified job candidates to potential job opportunities
  
•   Builds business relationships with new and existing employers
  
•   Compiles reports for both the Chinese Mutual Aid Association (CMAA) and outside funders
  
•   Develops departmental goals and objectives
  
•   Represents CMAA and workforce development/job placement department at workforce
  network, employment and community events
  
•   Works with the department’s employment counselor, interns and with all CMAA departments
  RESPONSIBILITIES:
  

•   Helps oversee CMAA’s workforce development/employment department comprised of two job placement programs, which offers assistance to immigrants, refugees and people from all ethnic backgrounds as well as persons with disabilities
  
•   Oversees client recruitment, in-take, testing, and skills assessments
  
•   Monitors and evaluates program to ensure compliance with all contract requirements & goals
  
•   Compiles weekly reports for manager and monthly reports to meet contract requirements
  
•   Plans and executes outreach efforts for various community organizations, ethnic associations,
  libraries, schools, etc. to educate them about CMAA services and to encourage maximum
  utilization of job seeking assistance services
   
  
•   Counsels and provides case management for eligible clients
  
•   Builds and maintains relationships with new and existing employers
  
•   Communicates regularly with clients and employment staff
  
•   Advocates on behalf of CMAA clients
  
•   Identifies needs for core and intensive services
  
•   Identifies new ways to streamline the department and services

Partners with Chicago city-wide and suburban businesses, business associations, economic

development organization, and chambers of commerce to increase awareness of CMAA’s free

employment services and to market to potential employers

Initiates discussions with the local Uptown business community and Asian-American

business owners in the Chicagoland area to encourage their participation in CMAA’s

programs and hiring & job development needs

RESPONSIBILITIES:

•   Helps with the creation of marketing materials and updating the department’s website
  
•   Promotes department’s services via social media
  
•   Other duties as required
  QUALIFICATIONS:
  

•   Bachelor’s Degree
  
•   Customer relations experience and human relations skills preferred
  
•   Valid driver’s license and access to a car when needed
  
•   Knowledge of immigrant and/or refugee communities is a plus but not necessary
  
•   Experience working with low-income or diverse populations is a plus but not necessary
  
•   Excellent oral and written communications skills
  KNOWLEDGE, SKILLS AND ABILITIES:
  

•   Self-starter who is highly motivated and who is able to work without close supervision
  
•   Attention to detail
  
•   Ability to exercise good judgment and handle sensitive matters as needed
  
•   Ability to handle confidential information with great care
  
•   Ability to read, analyze and understand complex information
  
•   Knowledge of customer service practices
  
•   Ability to plan, organize and prioritize projects
  
•   Possess organizational and problem solving skills while being able to think strategically to reach
  department goals
  
•   Ability to respond to inquiries and complaints in a timely manner
  
•   Honest and dependable professional who can represent CMAA outside the office
  
•   Experienced with programs such as Microsoft Office and be willing to learn & utilize new
  programs and database tools
  
•   Familiarity with graphic design and website maintenance is a plus but not necessary
  
•   Possess an understanding of communications, event planning, and/or marketing or an interest to
  learn is a plus but not necessary
  
•   Cultural Competence
  
•   Additional language skills in either Amharic, Bengali, Mandarin , Punjabi, Spanish, Tagalog or
  Vietnamese is a plus but not necessary
  Interested candidates for the position of Employment Coordinator should submit by the end of the business day on Saturday, June 27, 2015 his/her resume, cover letter, two references’ names (supervisors/professors/etc.) and their references’ contact information to Michelle Lura White, Business Development Manager at michellew@chinesemutualaid.org.
  Chinese Mutual Aid Association (CMAA) is an Equal Opportunity Employer.