Management Analyst (Village Manager's Office)
Interviews will be conducted as applications are received. This position will remain open until filled.
JOB SUMMARY:
This position is assigned administrative and management work designed to supply professional support to the Assistant to the Village Manager, Deputy Village Manager, and Village Manager. These assigned responsibilities will aid in the development and ongoing administration of a variety of village programs and services, and in the management of related administrative functions, as well as assist in the planning and/or execution of administrative operations, thus freeing top management for more in-depth and specialized work.
Work assignments vary from highly detailed tasks to broad responsibilities, typically carried out with minimal supervision and evaluated through reports, conferences, and observation, or results obtained. Assigned projects may deal with unique situations that arise in the village, sensitive or confidential issues, potential changes in village policies, or large-scale projects that require interdepartmental cooperation and coordination. Monitors a variety of village contracted services and franchise agreements for compliance with regulations, prepares progress reports, and performs specialized enforcement functions. Added responsibilities may also include general office aid such as greeting customers, voter registration, assisting with, or resolving resident complaints, and the preparation of materials for the village president, board of trustees, or advisory bodies of the village as directed.
This role with analyze data and extract insights and will need to clearly communicate to a wide range of audiences with confidence and credibility, prioritize projects effectively, and manage time efficiently.
JOB DUTIES:
1. Serves as one of the points of contact within the Manager’s Office for visitors, community, and organizational members to figure out and implement proper responses to inquiries and concerns. Responds to various outside complaints from the quarterly newsletter, customer service requests, as directed.
2. Aids the organization by undertaking, coordinating, and/or administering special projects or initiatives. Projects include working on the annual budget and capital improvement program for the village.
3. Conducts organizational and procedural analyses using field investigation and analytical techniques to find, develop, and implement practices, programs, policies, and procedures affecting projections and any other factors affecting municipal service delivery in departments, divisions, or sections.
4. Monitors and aids in the administration of cable, utility, and franchise agreement complaints to resolve reliability and other related issues, and develops reports as directed.
5. Conducts regular quality control reviews of the village’s website to ensure accuracy, relevance, and clarity of content; updates and maintains web pages as needed to reflect current information and services.
6. Serves as the village’s ADA Coordinator, ensuring compliance with the Americans with Disabilities Act by coordinating accessibility efforts, addressing accommodation requests, and supporting inclusive program and facility development.
7. Serves as the village’s Records Retention Coordinator, overseeing the management, organization, and lawful disposal of official records following state and local regulations, and ensuring compliance with approved retention schedules.
8. Oversees and audits Customer Service Representative (CSR) processes to ensure consistent service delivery, compliance with internal standards, and opportunities for continuous improvement.
9. Monitors the village’s social media channels and facilitates timely, appropriate responses to public inquiries and comments in coordination with relevant departments.
10. Perform other duties as assigned.
QUALIFICATIONS:
1. Master’s degree in public or business administration or a related field.
2. A minimum of two years of experience in a similar position, which shall have been at the level of an administrative or management intern or higher.
3. Proficiency with current computer technology, job-specific software, and customer service systems.
STARTING SALARY RANGE: $86,287.00 - $95,995.00 annually dependent on qualifications. The salary range for this position is $86,287.00 - $125,117.00 .
Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.
BENEFITS:
The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.
ABOUT THE VILLAGE OF SCHAUMBURG:
The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.
Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day – at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.
SELECTION PROCESS:
The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job-related testing or verifications. Chosen candidates will be subject to background checks and a criminal history investigation. The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis).
Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.
The Village of Schaumburg is an Equal Opportunity Employer
