Title: Operations Manager
Reports to: Associate Director & Chief Financial Officer
“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver
comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service
is to impact the social issues of homelessness at the individual and community levels.
This is a full-time position working Monday to Friday between the hours of 9am-6pm or 10am-7pm. Eligible applicants
must be able to work some evenings and weekends.
Expected Goals and Objectives
Goal One: Facilities Management
§ Provides oversight to all maintenance of facilities and equipment.
§ Conducts periodic building inspections.
§ Helps prepare physical inventories and follow-through of proper inventory functions.
§ Orders and distributes supplies and equipment to buildings.
§ Prepare a preventative maintenance plan and support the creation of an overall
replacement/repair structure for all physical facilities and programs.
Goal Two: Operations Management
§ Oversees general office and administrative operations.
§ Manages administrative work processes and recommends efficiency improvements.
§ Supervises administrative staff as required.
Goal Three: Human Resources
§ Manages basic HR functions, including all aspects of compensation and benefits for staff.
§ Coordinates recruitment, hiring and orientation processes for staff, interns and volunteers.
§ Maintains personnel files and manages the annual performance evaluation process
§ Implements personnel policies, and maintains and updates personnel policy and procedure manuals and
employee handbooks as necessary.
§ Assists as required with agency payroll functions.
§ Collects ongoing data regarding human resources related concepts and makes appropriate recommendations.
§ Coordinates new-employee orientation and other training and educational programs.
§ Administers and keeps compensation and benefits packages up-to-date.
§ Conducts exit interviews.
§ Receives and evaluates employee complaints and seeks appropriate remedies.
§ Utilizes outside resources to monitor issues in employment law and presents appropriate recommendations for
potential changes.
§ Performs other duties as assigned.
Goal Four: Vendor Management & Information Technology
§ Administer and manages contracts with external vendors to execute ongoing maintenance.
§ Purchases and controls supplies, equipment, and other agency assets.
§ Oversees technology, hardware and software vendor relations, contracts, purchases, and services .
Goal Five: Other Administrative Tasks
§ Completes various aspects of property management duties associated with our external landlord relationships
and scattered site housing needs
§ Performs complex and confidential executive administrative functions including drafting, editing and/or
proofreading a variety of documents including: correspondence, presentations, payment requests and other
business related forms and documents; ensures documents meet established content and brand standards.
§
Schedules, organizes and assists with activities such as appointments, meetings, conferences and other
organizational activities including Board meetings, committee meetings and select special events.
Assists with the design, preparation, production and distribution of a variety of organizational business forms
and documents
Develop organizational protocols and policies for emergency situations during the day and after hours.
Maintenance of Timesheet, training logs and Paid Time Off Logs.
Responsible for data processing operations and management information services.
§
§
§
§
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the
overall success of La Casa Norte by:
§ Attending monthly staff meetings and other staff trainings.
§ Participating in La Casa Norte’s fundraising events.
§ Working in team approach to develop new programs and protocols.
§ Assisting with data collection and completion of program reports.
§ Perform other duties as required.
Qualifications
• 3+ years relevant work experience including supervision of staff
• Energetic self-starter with ability to well independently and in team settings
• Excellent oral, interpersonal, written, communication and project management skills
• Advanced proficiency in MS Office Suite (Excel, Powerpoint, Word)
• Strong attention to detail, with analytical and problem solving skills Strong ability to organize, prioritize and
perform multiple tasks concurrently
• Strong team player, but able to work independently with a "can-do attitude"
• Identify problems and analyze alternatives to develop viable recommendations for projects and assignments
• Manage time effectively and work within stringent deadlines
• Exercise good judgment in safeguarding confidential or sensitive information
• Understand written and verbal instructions from multiple management team members tocomplete assigned
tasks accurately
• Effectively communicate both orally and in writing in an environment requiring diplomacy and good judgment
in managing interactions with individuals inside and outside of the organization
• Basic knowledge of financial information and ability to calculate mathematical problems
• Establish, organize and maintain systems to continuously improve organizational efficiency
• Valid driver's license, proof of auto insurance coverage, daily access to personal vehicle
La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While
performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and
arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.
Please send resume, cover letter and salary history to the following:
Email jobs@lacasanorte.org with the job title as the subject line or Fax: 773-342-4253
PLEASE DO NOT CALL.
##
Title: Casa Corazon Drop-in Program Coordinator
Reports To: Program Manager
“La Casa Norte’s is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive
services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact
the social issues of homelessness at the individual and community levels.
Casa Corazón is aimed at transforming the lives of homeless and at-risk youth, ages 16-24, by providing them with the
stability, support, and guidance they need in order to become thriving members of society. Program participants will
receive street outreach and access to a variety of services including a drop in center with youth programming and meals,
basic needs such as transportation and toiletries, and case management services focusing on a holistic, strength-based
approach, with a focus on housing stability and educational, job readiness and placement.
This opening is responsible for both Casa Corazon locations in the Back of the Yards and Humboldt Park communities
and requires supervision of both sites. This is a full time position working Monday-Friday 11am-8pm. Eligible
applicants must be available to work evenings.
Expected Goals and Objectives
Goal One: To provide comprehensive advocacy and drop-in services to homeless youth ages 16-24
Maintain professional relationships with all staff and clients
Support coverage and coordinate activities as necessary during drop in hours.
Assist Director of Youth Programs in the management of appropriate program development and effective
service delivery.
§ Partner with participants to assess all barriers to safe, stable, and housing and provide referrals and access.
§ Provide life skills training, counseling, support, and guidance to youth as they work to overcome barriers to
housing, employment and education.
§ Take advantage of key “teachable moments” to help youth develop skills in decision-making, conflict
resolution, time management, etc.
§ Provide effective case management services to program participants utilizing a “strength-based” case
management model and monitoring participants progress through modeling, mentoring and positive
relationship building
§ Refer youth to other supportive services as needed, including food pantries, clothing closets, legal aid services,
parenting classes, substance abuse and mental health counseling, etc; coordinating these services as needed to
obtain wrap-around supportive services for clients.
§ Advocate for clients as needed to shelters, landlords, employers, and other agencies or institutions.
§ Provide crisis intervention services to Casa Corazon youth as necessary
§ Plan a monthly schedule for events, activities, program staffing and food menu.
§
§
§
Goal Two: To work in a team approach to maintain a positive and safe milieu at Casa Corazon
§ Observe environment to ensure safety of youth and staff by responding to emergencies, building repairs, safety
hazards, crisis and incidents.
§ Maintains a safe and healthy environment for staff and youth through shared responsibilities of cleaning.
§ Follow up with any incident in a timely manner utilizing a strength base approach.
§ Provide intake and assessment services.
§ Assist with applying to public aid benefits and obtain any necessary documentation.
§ Provide short term case management, including budgeting assistance, service planning, advocacy and referrals.
§ Use discretion to distribute available resources (transportation, gift cards) to youths as assessed.
§
§
§
§
§
§
§
§
Identify housing opportunities for youth (Shelter, apartment, supportive housing program etc).
Document all services in HMIS, Client Track, and paper file.
Collaborate with other internal programs to provide assistance to youth.
Supervise all Drop-in staff, interns and volunteers.
Will maintain organization and inventory of all toiletries, food, bus cards and other essential items.
Teach and implement the declaration of non-violence at Casa Corazon.
Intermittently gather and complete data entry for various grant reports and development purposes.
Work in conjunction with Director of Youth Programs to meet program outcomes.
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the
overall success of La Casa Norte by:
§ Attending weekly staff meetings and other staff trainings.
§ Participating in La Casa Norte’s fundraising events.
§ Participating in on- and off-site staff trainings, workshops and outreach events as needed.
§ Perform other duties as needed.
Knowledge and Skills
§ Bachelors degree required with 2 years relevant experience
§ Bilingual (Spanish and English) Preferred
§ Demonstrated desire and ability to work with youth experiencing homelessness, , LGBTQ and at-risk urban
youth
§ Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations
§ Willingness to work in a diverse environment in regards to race, ethnicity, culture, religion, age, sexual
orientation and gender.
§ Valid Drivers License and own vehicle (Required)
La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While
performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and
arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.
Please send resume, cover letter and salary requirements to the following:
Email: jobs@lacasanorte.org OR Fax: 773-342-4253
NO PHONE CALLS PLEASE.
##
Title: Drop-in Youth Case Manager
Reports To: Program Manager
“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver
comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service
is to impact the social issues of homelessness at the individual and community levels.
This is a Full Time position working Monday-Friday 11am-8pm. Eligible applicants must be available to work evenings.
This position has the possibility of being located in the west neighborhood of Humboldt Park and/or the southern
neighborhood of Back in the Yards.
Expected Goals and Objectives
Goal One: To provide comprehensive advocacy and drop-in services to homeless youth ages 16-24
Maintain professional relationships with all staff and clients
Support coverage and coordinate activities as necessary during drop in hours.
Conduct outreach on the west side to: schools, churches, other community service providers and locations that
homeless youth congregate both formally and informally.
Assist Program Manager in the management of appropriate program development and effective service
delivery.
In partnership with participants to assess all barriers to safe, stable, and housing and provide referrals and
access.
Providing life skills training, counseling, support, and guidance to Youth as they work to overcome barriers to
housing, employment and education.
Take advantage of key “teachable moments” to help youth develop skills in decision-making, conflict
resolution, time management, etc.
Provide effective case management services to program participants utilizing a “strength-based” case
management model and monitoring participants progress through modeling, mentoring and positive
relationship building
Referring Youth to other supportive services as needed, including food pantries, clothing closets, legal aid
services, parenting classes, substance abuse and mental health counseling, etc; coordinating these services as
needed to obtain wrap-around supportive services for clients.
Advocating for clients as needed to shelters, landlords, employers, and other agencies or institutions.
Provide crisis intervention services to Casa Corazon youth as necessary
Accurately tracking and documenting all services provided utilizing LCN Tracking system and Client Track.
Plan a monthly schedule for events, activities, and food menu.
Goal Two: To work in a team approach to maintain a positive and safe milieu at Casa Corazon
Observes environment to ensure safety of youth and staff by responding to emergencies, building repairs,
safety hazards, crisis and incidents.
Maintains a safe and healthy environment for staff and Youth through shared responsibilities of cleaning.
Encourage Youth to share in cleanliness of space through shared responsibility.
Maintain on-going dialogue with staff around areas of youth successes and challenges.
Follow up with any incident in a timely manner utilizing a strength base approach. Goal Three: Case Management Duties
Provide intake and assessment services.
Assist with applying to public aid benefits and obtain any necessary documentation.
Provide short term case management, including budgeting assistance, service planning, advocacy and referrals.
Use discretion to distribute CTA pass to youths if transportation is needed for employment, housing,
appointments, or chore completion.
Identify housing opportunities for youth, (Shelter, apartment, supportive housing program etc).
Document all services in HMIS, Client Track, and paper file.
Collaborate with other internal programs to provide assistance to youth.
Goal Four: Administrative Responsibilities
Provide the overall leadership and planning to operate drop-in services.
Coordinate staffing, workshops, food and programming.
Supervise all Drop-in staff, interns and volunteers.
Will maintain organization and inventory of all toiletries, food, bus cards and other essential items.
Teach and implement the declaration of non-violence at Casa Corazon.
Provide clinical supervision to MSW and other graduate student interns as appropriate
Intermittently gather and complete data entry for various grant reports and development purposes.
Work in conjunction with Program Supervisor to meet program outcomes.
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the
overall success of La Casa Norte by:
Attending weekly staff meetings and other staff trainings.
Participating in La Casa Norte’s fundraising events.
Participating in on- and off-site staff trainings, workshops and outreach events as needed.
Collaborating in a team approach to develop new programs.
Perform other duties as needed.
Qualifications
Experience
Demonstrated desire and ability to work with homeless, at-risk and adjudicated populations, providing
appropriate support, motivation and compassion in accordance with La Casa Norte’s mission and philosophy
of service
Ideal candidate will have at least six months experience working with at-risk, homeless and/or adjudicated
youth
Experience or willingness to work in outcomes-based case management.
Knowledge and Skills
Bachelors degree required with 2 years relevant experience
Bilingual (Spanish and English) Preferred
Demonstrated desire and ability to work with youth experiencing homelessness, , LGBTQ and at-risk urban
youth
Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations
Willingness to work in a diverse environment in regards to race, ethnicity, culture, religion, age, sexual
orientation and gender. Must have the ability to multi-task and work in a fast paced environment while maintaining open
communication with the other components of treatment and operational teams.
Ability to work independently and as part of a team
Valid Drivers License and own vehicle (Required)
Time Management and Organizations Skills
Excellent written and verbal communication skills
Willingness to work flexible hours as needed and have impeccable attendance
Desire, creativity, and flexibility to work in a new and fast growing agency
La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While
performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and
arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.
##
Job Title:
Reports to:
“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing
and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s
mission and philosophy of service is to impact the social issues of homelessness at the individual and
community levels.
This is a part-time position working Monday to Friday for 20-25 hours between 9am-7pm. Eligible
applicants must be able to work some evenings and weekends.
General Function:
Position Responsibilities:
•
•
•
Coordinates donation reconciliation with finance department
Prepares documentation for annual audit with finance department
Participates in prospect research activities on a regular and ongoing basis to identify new
corporate and foundation donors
Assists with production of donor mail appeals and special events
Ensures timely preparation of donor acknowledgment letters
Conducts data input in to Raisers Edge database system
Assists with submission of major grants and reports
Pick up in kind donations from donors
Assemble media packets and other marketing materials
Provide support for the Next Generation board activities
Other general fundraising and admin duties as assigned
•
•
•
•
•
•
•
•
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for
contributing to the overall success of La Casa Norte by:
§ Attending monthly staff meetings and other staff trainings.
§ Participating in La Casa Norte’s fundraising events.
§ Working in team approach to develop new programs and protocols.
§ Assisting with data collection and completion of program reports.
Qualifications
• 2+ years relevant work experience
• Energetic self-starter with ability to well independently and in team settings
• Excellent oral, interpersonal, written, communication and project management skills
• Advanced proficiency in MS Office Suite (Excel, Powerpoint, Word)
• Strong attention to detail, with analytical and problem solving skills Strong ability to
organize, prioritize and perform multiple tasks concurrently
Part time Development Associate
Development & Fundraising Manager
•
•
Strong team player, but able to work independently with a "can-do attitude"
Identify problems and analyze alternatives to develop viable recommendations for projects
and assignments
Manage time effectively and work within stringent deadlines
Exercise good judgment in safeguarding confidential or sensitive information
Understand written and verbal instructions from multiple management team members to
complete assigned tasks accurately
Effectively communicate both orally and in writing in an environment requiring diplomacy
and good judgment in managing interactions with individuals inside and outside of the
organization
Valid driver's license, proof of auto insurance coverage, daily access to personal vehicle
•
•
•
•
•
La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration
for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national
origin, or disability. While performing the duties of this job, the employee is regularly required to
talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift
and/or move up to 25 pounds.
Please send resume, cover letter and salary history to the following:
Email jobs@lacasanorte.org with the job title as the subject line or Fax: 773-342-4253
PLEASE DO NOT CALL.
##
Outreach and Engagement Specialist*La Casa Norte<http://r20.rs6.net/tn.jsp?e=001gjOHhNpMTfYHgJXUZtpINwWtifQlv7SAFBeSLGLiOfulLNbh_eorWAt3m3qOFYS-MSbmM-OYQcBxflw4Mvn7K1StoT2vcjw_WYW9Qm7ikEaUMgmtiF46xQ==>*Description:* Casa Corazón is aimed at transforming the lives ofhomeless and at-risk youth, ages 16-24, by providing them with thestability, support, and guidance they need in order to become thrivingmembers of society. Program participants will receive street outreachand access to a variety of services including a drop in center withyouth programming and meals, basic needs such as transportation andtoiletries, and case management services focusing on a holistic,strength-based approach, with a focus on housing stability andeducational, job readiness and placement. Some of the responsibilitiesof this position include: Conduct targeted and organized outreach toyouth serving entities such as schools, park districts, community basedorganizations, and law enforcement agencies in order to recruit youthwho could benefit from our services; Conduct street outreach tolocations where youth experiencing homelessness congregate both formallyand informally; Deliver presentations about the services of Casa Corazonto both small and large groups of people in an engaging and informativemanner.*Qualifications: *Bilingual (Spanish and English) Preferred.Demonstrated desire and ability to work with homeless, at-risk andadjudicated populations, providing appropriate support, motivation andcompassion in accordance with La Casa Norte's mission and philosophy ofservice. Ideal candidate will have at least six months experienceworking with at-risk, homeless and/or adjudicated youth.Knowledgeregarding the social, economic, and cultural patterns of Latino andAfrican American populations. Willingness to work in a diverseenvironment in regards to race, ethnicity, culture, religion, age,sexual orientation and gender. Ability to work independently and as partof a team.*For more information about this position, please click here.<http://r20.rs6.net/tn.jsp?e=001gjOHhNpMTfa6XgD_mu4EYE8T5X7l6NxvVHmbIBi4pi0p5QfcZiTnfFYtg132PZHetTQE7_pG0o8Lve1jqIYH_RUHJJJYAU1XEihe0-EWZI101e_R70EOfKY5VGC_lCINPtDlc44cj4HllqCyGzKIUw==>
