Management Analyst, Batavia, IL

Title: Management Analyst, Batavia, IL

Type: Full-time, on-site

Location: Batavia, IL
Pay: $79112.00 - $109084.00 Salary/year

The Management Analyst performs a variety of professional, technical, and analytical project-based support to the Public Works Department in collaboration with other members of the Public Works’ leadership team.  This position assists with handling of confidential information, FOIA response, project management, analysis of data, generation and presentation of reports, budget, data and asset management along with policy research and development and maintaining professional public relations with the community and outside agencies.  This position acts as a city liaison for various external partners.  This position requires a high level of discretion, managing multiple deadlines in a fast-paced environment and the ability to work under minimal supervision.

Apply here.

Innovation Strategist (Information Technology), Schaumburg, IL

Title: Innovation Strategist (Information Technology)

Type: Full-time, on-site

Location: Schaumburg, IL
Pay: $93,031.00 - $134,895.00 

The Innovation Strategist leads the exploration, design, and implementation of forward-thinking ideas, business models, and processes to improve the experience of residents, businesses, and visitors. Working with a high level of independence, this role fosters a culture of creativity, cross-department collaboration, and continuous improvement aligned with the Village’s strategic goals. Blending modern technologies with human-centered design and facilitation methods, the Innovation Strategist uncovers efficiency opportunities, develops value-driven solutions, and builds strong cases for change. The role works closely with executive leadership to address complex, high-impact challenges and plays a key part in transitioning ideas from concept to execution. Beyond project launch, the strategist supports implementation, ensures a smooth handoff to operational teams, and monitors results to guide refinements. This is a highly collaborative, on-site role that engages with leaders, staff, and external stakeholders across the organization.

Apply here.

Director of Policy, CHA - Chicago, IL

Title: Director of Policy

Type: Full-time, Hybrid

Location: Chicago, IL

Pay: $115k-120k/year

This position directs the development and implementation of relevant policy that governs activity across the Public Housing, RAD, PBRA, and Mixed Income portfolios. The Director works to ensure that the Admissions and Continued Occupancy Policy (ACOP) is developed, approved, and implemented in accordance with CHA strategic goals and plans, HUD regulations, and MTW policies. They also ensure that RAD program policy is administered as outlined in Section 18 of the Administrative Plan.

Apply here.

Planner - Chicago Metropolitan Agency for Planning (CMAP)

Associate: $57,746 - $70,739
Planner: $66,409 - $81,351
Senior: $73,375 - $93,553

The Chicago Metropolitan Agency for Planning (CMAP) is seeking to hire a full-time employee at the Associate, Planner, or Senior level in the Planning Department. We are interested in applicants with a general planning or public administration background; however, we are particularly interested in applicants with experience and/or interest in economic development planning, housing planning, or bike and pedestrian planning (including the Americans with Disabilities Act planning (ADA)).

Full description and application also available here.

Proposal Coordinator - OpenGov

 Job Summary:

The Proposal Coordinator will be responsible for working directly with the Marketing and Sales Teams to develop high-quality, compelling proposals and responses to Requests-for-Proposals (“RFPs”). As a key driver in both Marketing and Sales Team initiatives, this role plays a critical part in increasing annual recurring revenue and new business for the company. This position involves close collaboration with each team of the Go-To-Market organization. 

Full job description and application available here.

Relationship Manager - Bureau of Asset Management, Cook County, Illinois

Build Up Cook is an innovative program run by the Bureau of Asset Management at Cook County that provides capacity building to under-resourced communities to meet their capital needs. We’re hiring program staff to listen, understand, and work with them to upgrade water mains, improve combined sewers, repair Village halls, and complete a variety of projects to improve resident quality of life. Right now, we’re seeking resumes to fill three Relationship Manager roles, who would each be assigned to work directly with a handful of municipalities in the south or west suburbs. These are Shakman exempt positions funded through ARPA. Do not be concerned with the date on the posting. These are ongoing recruitments. Please email with interest or questions.

POSITION PROFILE:

Position: Relationship Manager

Department: Asset Management

Reports to: Director of Cook County's Municipal Capacity for Capital Improvements (MCCI)

How to Apply: Please submit a Resume and Cover letter to Shakmanexemptapplications@cookcountyil.gov 

Community Organizer - Austin Coming Together

Position Description

The Community Organizer will have four main responsibilities: a) ensure widespread community engagement in, and support for, the Austin Forward. Together. (AFT) Quality of Life Plan; b) develop leadership of each Austin Quality-of-Life Plan Task Force and assist these leaders to mobilize their task forces to take action, which includes convening regular one-to-one and group meetings; c) provide technical assistance and support for the creation and execution of Action Plans and Project Plans d) build the ACT network’s collective power to begin organizing for policy change. 

Full description and application are available here.

Service Coordinator - Austin Coming Together

Position Description

The main responsibilities of the Service Coordinator will be to 1) engage Austin residents and stakeholders through the Austin Community Hub; 2) support coordinated intake and referral with participants and partners; 3) establish rapport, manage communications, and collaborate on events across ACT’s network of service providers; 4) support individuals and organizations in the ACT network; as well as 5) provide administrative support to Hub operations. This includes, but is not limited to, coordinating talking circles and group information sessions, facilitating convenings for the ACT network, management of ACT’s coordinated intake and referral system, and data tracking and reporting. The Service Coordinator will manage a substantial portion of our relationships with direct service providers. Therefore, it is imperative that he/she/they reflect ACT’s values, maintain a client-centered approach, and perform the work with integrity.\

Full description and application are available here.

Case Manager - Austin Coming Together

Position Description:

The main responsibilities of the Case Manager will be to 1) engage Austin residents and stakeholders through the Austin Community Hub; 2) facilitate coordinated intake and referral with participants and partners; 3) establish rapport, manage communications, and collaborate on events across the service provider network; 4) accompany participants to supportive individuals and organizations in the ACT member and service provider network; as well as 5) provide counseling, case management and administrative support to Hub operations. This includes, but is not limited to, coordinating talking circles and group information sessions, facilitating one-to-one counseling, management of ACT’s coordinated intake and referral system, and data tracking and reporting. The Hub Coordinator will manage a substantial portion of our direct service activities at ACT. Therefore, it is imperative that he/she/they reflect ACT’s values, maintain a client-centered approach, and perform the work with integrity.

Full description and application available here.

Strategy and Planning Coordinator - Elmhurst Park District

Department: Administration

Employment Type: Full-Time

Compensation: $47,331 DOE

WHO WE ARE: The Elmhurst Park District, established in 1920 and located 16 miles west of Chicago, provides parks, recreation facilities and programs to meet our mission of enriching lives while having fun! We serve residents of the Elmhurst community as well as residents of neighboring towns!
 
We have an exciting full-time job opportunity for a STRATEGY & PLANNING COORDINATOR. We are looking for someone to join our team and be part of an organization that values being community focused, providing customer service excellence, working with integrity, and having fun! The Strategy & Planning Coordinator plays an integral role in developing, implementing, and monitoring strategic plan initiatives and long-range plans that will help us achieve our vision of becoming “a national leader in providing memorable parks and recreation experiences to our community.” 

Online application and full job description can be found here.

Management Analyst (Economic Development) - Village of Schaumburg

STARTING SALARY RANGE:  $69,532.00 - $77,356.00 annually dependent on qualifications. The salary range for this position is $69,532.00 - $100,825.00.

 

Apply at http://www.schaumburg.com/ Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

 

JOB SUMMARY:

This position is assigned administrative and management work designed to provide professional support to the Director.  These assigned responsibilities will aid the department personnel in the development and ongoing administration of a variety of village programs and services, and in the management of related administrative functions as well as assist in the planning and/or execution of the administrative operations thus freeing top management for more in depth and specialized work.  This position will include a strong focus on assisting with economic development initiatives.

 

To be successful in this role candidates will need to effectively communicate to a full range of people, be able to work cooperatively and effectively with others, while prioritizing multiple projects with accuracy.  We are looking to add a team member motivated by success, someone capable of working towards achieving higher results and improved performance.

Facilities Division Manager (Engineering & Public Works) - Village of Schaumburg

STARTING SALARY RANGE:  $98,206.00 - $120,303.00 annually dependent on qualifications. The salary range for this position is $98,206.00 - $142,399.00.

 

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

 

APPLY HERE

JOB SUMMARY:  

This position administers the Facilities Division, supervises the work of Facilities Maintenance Division personnel, and manages the implementation of a variety of capital and operational projects related to village facilities, performs technical review of engineering and architectural designs, manages professional consulting agreements to provide project design and construction services, and is responsible for reviewing plans to ensure compliance with village standards. Develops short and medium-range goals for the division and participates in making and implementing budget recommendations; supervises village contracts under their areas of responsibility; directs operations for compliance with regulatory agency rules, regulations, and safety requirements; supervises and trains Foremen; responds to emergency conditions.  Assumes responsibility for maximizing customer service; promotes the positive image and policies of the department.  Work requires considerable professional judgment and initiative within the framework of established regulations and policies.

 

To succeed in this role, applicants will need to effectively and clearly communicate to a full range of people and demonstrate self-awareness and time management.  We are looking to add a team member capable of managing and prioritizing multiple projects and tasks with thoroughness and accuracy and be able to work cooperatively and effectively with others to achieve common goals.

Re-Entry Services Manager - Justice Advisory Council - Cook County Government

For more information and to apply please visit: https://www.linkedin.com/jobs/view/3376006674

The Cook County Justice Advisory Council is seeking a Re-Entry Services Manager to join our team.

Cook County offers great benefits and the chance to participate in a strong tradition of public service. Cook County is home to more than five million residents, roughly 45% of Illinois’ population. Cook County Government provides a range of vital services and programs that enhance the quality of life for residents across the region. These services range from health care to urban planning. Cook County is committed to empowering its employees to bring our constituents the best that public service has to offer.

Under the direction of the Deputy Director, the Re-entry Services Manager ensures the Justice Advisory Council (JAC) contributes to the local and state-level array of support and services available for individuals returning to the community from periods of incarceration at high-risk of incarceration and continued involvement with law enforcement and criminal legal system.

Develops and amends policy and strategy for timely service delivery for returning residents into communities and family life. Ensures the JAC is equipped with a program to improve the quality of life after an individual has been released from the Justice System. Writes, drafts, and implements policies related to Re-entry Service delivery programs and contributes to functions related to improving operations and responding to the department’s initiatives. Provides data to assist with drafting and approving policies related to removing barriers regarding housing placements, community outreach, and well-being programs for impacted individuals. Leads Re-entry Specialists tasked with helping coordinate service delivery to returning residents. Assists in conducting research regrading programs within Cook County and advises the Deputy Director on innovative programs to provide continued support for released individuals under the Justice System.

How do I apply?

Please submit a Cover letter and Resume to Shakmanexemptapplications@cookcountyil.gov.

When are Resumes due?

Until Filled.

SNAPSHOT OF COOK COUNTY:

· Cook County employs over 22,000 employees who work in a variety of skilled jobs and trades.

· Health Care – Cook County established the nation’s first blood bank in 1937. Cook County Hospital was the first to have a dedicated unit for trauma services. Today our healthcare system treats more cancer patients than any other provider in the metropolitan area.

· Technology – Cook County’s Bureau of Technology provides technology support to Cook County offices and employees, with its wide area network providing service to more than 120 municipalities.

· Courts – Cook County oversees one of the nation’s largest unified criminal and civil justice

system and administers the largest single jail site in the country.

· Highway – Cook County maintains almost 600 miles of roads and highways.

· Land – Cook County assesses the value of more than 1.5 million parcels of taxable land and collects and distributes tax funds as a service for local government taxing bodies.

· Safety – Cook County provides vital services to local government, from conducting elections in suburban areas to offering 911 services in unincorporated areas and municipalities.

Location:

Located in the Loop District of downtown Chicago, one of the most formidable business districts in the world, the area has an astounding number of cultural foundations, stunning parks such as Millennial Park and Maggie Daley Park, steps away from the Chicago Riverwalk, award-winning restaurants and plenty of shopping!

In addition, Chicago is serviced by multiple bus and train lines for public transportation from the suburbs to the city, taxis are plentiful, public parking garages for motorist, and bicycle share rentals and local bike lanes for bicyclist.

Benefits:

Cook County employees have access to a variety of benefits, including:

· Medical and Pharmacy Plans

· Dental Plans

· Vision Plan

· Flexible Spending Accounts – Health Care and Dependent Care

· Life Insurance – Group Term and Supplemental Life

· Commuter Benefits

· Pre-paid Legal Services

· Retirement Benefits

· Competitive Base Pay

Key Responsibilities and Duties

Manages and provides guidance to the Re-entry Services team as they work with local, state, and federal resources in a breadth of community-based re-entry activities and services, in ensuring consistent quality service provision for returning residents.

Collaborates with Illinois’ public safety agency staff and community partners to connect justice involved individuals to services coordinated by Justice Advisory Council.

Aligns with the Administration’s agenda, develops policy, legislature, and strategic recommendations to external governing bodies, such as State and local municipalities, and direct service providers, based upon continuous learning and feedback from Specialists engaging directly with re-entry programs.

Manages multiple Re-entry projects/programs simultaneously and supervises activities of staff and participants accordingly.

Monitors all escalations raised by the Re-entry Specialists team for proper follow ups and action plans to mitigate risk.

Oversees compliance with all state and local regulations regarding reentry initiatives.

Plans, leads, and manages community outreach in conjunction with our Community Engagement Coordinator.

Guides the Re-entry Services team in the implementation and education of training and orientation of staff.

Liaises with Cook County government agencies and ensures the team is educated with departmental policies and regulations as they relate to the services provided.

Ensures polices drafted are communicated to all stakeholders in an effective and timely manner.

Designs, implements, and modifies models resulting in an effective Re-entry system from sentencing to successful, sustainable transition to the community.

Reviews programs and assignments to ensure regulations and policies are achieved.

Knowledge, Skills and Abilities

Knowledge of the adult justice programs, services and staff required to administer these programs.

Knowledge of needs, concerns and issues facing adults in the justice system.

Skill in verbal and written communications including the ability to document requirements, project plans, project statuses, and issues to conduct meetings including formal presentations to sponsors, stakeholders, and project teams.

Ability to provide timely feedback on work products and delegates tasks to enable employee ownership.

Ability to motivate and inspire others committed to excellence in Re-entry programs which enables a collaborative and teaming culture.

Ability to have interpersonal skills, including the ability to communicate and socialize with people of diverse backgrounds and facilitate conflict resolution.

Ability to plan, lead, organize, and control the work performed by the organization related to implementation of Re-entry initiatives.

Ability to work with others; excellent interpersonal skills in dealing with numerous individuals from various agencies.

Minimum Qualification

Graduation from an accredited college or university with a bachelor’s degree PLUS a minimum of three (3) years’ supervisory experience in Psychology, Public Administration, Criminal Justice or Social Work OR an equivalent combination of professional work experience, training, and education.

Preferred Qualifications

Graduation from an accredited college or university with a master’s degree in Psychology; Public Administration; Criminal Justice; or Social Work.

Five (5) or more years’ experience in the areas of Psychology, Public Administration, Criminal Justice or Social Work.

Physical Requirements

Sedentary Work

Sedentary Work involves exerting up to ten (10) pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

For more information and to apply please visit: https://www.linkedin.com/jobs/view/3376006674

Management Analyst, Village of Libertyville

Who: Village of Libertyville

What: The Village of Libertyville, IL (20,800), a northern suburb of Chicago, is seeking to fill a full time opening for a Management Analyst in Administration and Finance Department.  The Village provides a challenging work environment that encourages, rewards, and recognizes employees for hard work, responsibility, and innovation in the performance of their jobs of delivering quality services and programs. This entry level public administration position will provide professional administrative assistance to the Administration and Finance Department. The Management analyst supports various aspects of Village operations which includes developing and implementing the Village’s communication plan and strategy, budgeting, human resources and policy development analysis. The position will also be responsible for special projects as assigned.

Responsibilities:

• Completes routine and special assignments by conducting studies and surveys, writing reports, assembling materials, attending meetings and making presentations.
• Participates in the preparation of the annual department Budget.  Prepares supporting documents as needed.
• Participates in the preparation, review, assembly and distribution of Village Board Committee and Board Commission agenda packets.
• Assists with managing Village communications including social media platforms
• Coordinates updates to the Village website assuring all information is timely, accurate and literate. 
• Develops and edits articles for the Village’s quarterly Newsletter, monthly employee newsletter and weekly e-newsletter.
• Assists in the management of various special projects.
• Answers general questions from the public concerning department matters and, when directed, participates in the investigation and resolution of citizen complaints.
• Maintains regular contact with counterparts in other local governments to coordinate activities and furnish or obtain information related to policies, procedures, programs, rules and regulations.
• Assists with responding to Freedom of Information Act (FOIA) requests.
• Coordinates general liability insurance claims.
• Assists with administration of employee policies and procedures
• Provides general administrative support to the department, which may include preparing documents, filing, scheduling meetings, transcribing minutes, etc.
• Serves as a liaison to various Commissions and Committees as assigned.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: Must possess a minimum of a bachelor's degree in public administration or related field with a master's degree preferred and a minimum of one-year municipal government experience. Required Knowledge and Skills Knowledge of: • Municipal management and legislative processes, including budget process and procedures as well as financial management. • General computer operations including advanced knowledge of Microsoft Office. • Applicable laws and ordinances related to municipal government operations. • Record management principles and practices. • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person, in writing and over the telephone. Skills in: • Business writing including written correspondence, report writing, and general communications. • Project management, policy analysis and program evaluation. • Ability to establish and maintain effective working relationships with Village employees, elected officials and the public. • Ability to work beyond regular workday, including attending evening meetings and responding to emergencies as required. • Ability to speak in meetings and publicly both with preparation and without. • Ability to be detail oriented while facing multiple deadlines without losing control of projects or missing deadlines. • Ability to work independently with only general direction. • Ability to read, comprehend and analyze complex proposals, contracts and reports. • Ability to apply problem solving principles to resolve common and unusual problems in situations where only limited guidelines exist. • Ability to respond to diverse questions quickly and effectively either with direct answers or referral to other sources of information. • Using initiative and independent judgment within general policy guidelines.

Apply here.

Management Analyst, Village of Libertyville

Who: Village of Libertyville, Illinois

What: The Village of Libertyville is seeking to fill a full time opening for a Management Analyst in the Fire Department. The Village provides a challenging work environment that encourages, rewards, and recognizes employees for hard work, responsibility, and innovation in the performance of their jobs of delivering quality services and programs. This entry level public administration position will provide professional administrative and technical assistance to the Fire Department in the areas of advanced office administration, budget and capital planning; program analysis and policy development; customer service and communications; and purchasing. The position will provide general support and assistance to all areas of the Fire Department, as needed.

Responsibilities:

• Participates in the preparation of the annual department Budget. Prepares supporting documents as needed.
• Completes routine and special assignments by conducting studies and surveys, writing reports, assembling materials and attends meetings.
• Assists with information technology initiatives for the Department and maintenance of Fire Department related software programs.
• Supports the department’s purchasing process by reviewing past purchases, programs and services provided contractually, and using this information to develop purchasing documents, including bids.
• Participates in the preparation, review, assembly and distribution of Village Board and Committee agenda packets.
• Assists with updates to the department’s website assuring all information is timely, accurate and literate. 
• Develops and edits articles for the Village Newsletter.
• Maintains regular contact with counterparts in other local governments to coordinate activities and furnish or obtain information related to policies, procedures, programs, rules and regulations.
• Will staff the front desk for the Fire Department and answer and route phone calls and walk-in inquiries.
• Answers general questions from the public concerning department matters and, when directed, participates in the investigation and resolution of citizen complaints.
• Provides general administrative support to the department, which may include preparing documents, filing, scheduling meetings, transcribing minutes, etc.
• Compose, type, edit and proofread legal notices, correspondence, memoranda, reports, and other material requiring judgment as to content and attention to accuracy and completeness.
• Assist with troubleshooting issues with mobile data terminal tablets and laptop computers.
• Maintain and update EMS reporting, fire inspections, and mobile response software as needed.
• Process Freedom of Information Act (FOIA) requests made to the Department by coordinating with Village FOIA Officer, communicating with requester, researching records, and preparing responses.
• Maintains ambulance reports, process ambulance billing, and act as liaison between the Village and the ambulance billing service.
• Assist at special events conducted by the Department which may require working evenings, weekends, or holidays.
• Assist with accounts payable and monitoring of accounts and expenses; prepare forms to pay invoices and maintain Department supply inventories.
• Maintain a working office environment, including ordering supplies and monitoring the proper functions of office machines.
• File documents and manage office filing systems and historical documents.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications:

Education and Experience: Must possess a minimum of a bachelor's degree in public administration or related field with a master's degree preferred and a minimum of one-year municipal government experience. 

Knowledge of: • Municipal management and legislative processes, including budget process and procedures as well as financial management. • General computer operations including advanced knowledge of Microsoft Office Suite. • Applicable laws and ordinances related to municipal government operations. • Basic Fire Department Operations. • Record management principles and practices. Skills in: • Business writing including written correspondence, report writing, and general communications. • Project management, policy analysis and program evaluation. • Ability to establish and maintain effective working relationships with Village employees, elected officials and the public. • Ability to work beyond regular workday, including attending evening meetings. • Ability to speak in meetings and publicly both with preparation and without. • Ability to be detail oriented while facing multiple deadlines without losing control of projects or missing deadlines. • Ability to work independently with only general direction. • Ability to read, comprehend and analyze complex proposals, contracts and reports. • Ability to apply problem solving principles to resolve common and unusual problems in situations where only limited guidelines exist. • Ability to respond to diverse questions quickly and effectively either with direct answers or referral to other sources of information. • Using initiative and independent judgment within general policy guidelines.

Apply here.

Public Service Administrator, Section Manager and Individual Assistance Officer - State of Illinois

Who: State of Illinois

What: Under administrative direction of the Bureau Chief, Bureau of Recovery Operations, as a policy implementing manager; organizes, plans, executes, controls and evaluates the operation of Agency's Individual Assistance Programs; Individual Assistance Programs include but are not limited to the Emergency Management Assistance Program, Individual Assistance Programs, Long-Term Community Recovery Programs, and All Hazards Strategic Planning; supervises staff; serves as Individual Assistance Officer during disaster recovery operations. Travels throughout state to represent supervisor.
Minimum Requirements: Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in, business and public administration. Requires prior experience equivalent to three years of progressively responsible administrative experience in a public or business organization. Requires ability to travel.

Prefers 1-2 years experience in emergency management or a related field. Prefers Illinois Emergency Managers Accreditation.

Work Hours & Location/Agency Contact: Anticipated Starting Salary: $6414 - 6835 per month

Current bargaining unit employees: CBA language applies

Full Bargaining Unit Range: $6414 - $9816 per month

Work Hours: Monday - Friday, 8:00 am - 4:30 pm
 

Location
2200 South Dirksen Parkway
Springfield, IL 62703

Agency Contact
Nakesha Rice, Human Resources Specialist
1035 Outer Park
Springfield, IL 62704
ema.hr@illinois.gov
217-785-9945

Apply here.

Assistant Village Manager - Village of Orland Park

Who: The Village of Orland Park, a dynamic, progressive, growing community seeks an Assistant Village Manager to assist the Village Manager in providing leadership in the day-to-day operations of the Village.
The Village Orland Park is a premier community located 30 miles southwest of Chicago’s Loop with a residential population of nearly 60,000, and is the commercial and retail hub of the Chicago south suburban region. Orland Park continues its wave of growth and prosperity from a historic, rural community to a dynamic corporate and commercial center. The Village Comprehensive Plan provides an overview of the Orland Park community, economic development, culture and more.

What: The Assistant Village Manager will serve as Acting Village Manager in the absence of Village Manager. In addition this position will provide high level staff support to the Village Manager, perform research, draft correspondence, and manage programs as assigned. This position will respond to complex citizen inquires as needed and coordinate department actions/responses. Oversees issues, projects and programs, requiring inter departmental cooperation or high-level response to residents or community groups.