Clipper Customer Service Administrator
Sector: Government: State/Regional/Other
Company Name: Local Government Services/Metropolitan Transportation Commission
Field of Interest: Transportation
Job Function: Research/Analysis
Location(s): Oakland, California, 94607, United States
Posted: October 19, 2010
Entry Level: No
Job Type: Full-Time
Job Duration: 1-2 Years
Degree Desired: Undergraduate
Level of Experience: Entry-level Professional
Salary: $26.00 - $34.00 (Hourly Wage)
APPLY FOR THIS JOB
Apply URL: http://www.calopps.org
Job Description
Working for Local Government Services and assigned to the Metropolitan Transportation Commission in Oakland, California, the person in this position will act as support staff for the management and operation of the Clipper customer service center. Responsibilities include: responding to customer and public inquiries and complaints, coordination with Clipper customer service center to resolve customer service issues, providing reports on customer service center statistics and metrics, improving customer relations management.
Apply To:
To apply or get more detailed job information, please visit www.calopps.org. Online applications must be completed by 5:00 p.m. on Monday, October 25, 2010. Look for the position under “member agencies”, then Local Government Services where you can apply online. You may cut and paste your cover letter and resume into section entitled “Other Comments.” Only online applications will be accepted.
Job Requirements
The ideal candidate will have a High School diploma or GED and completion of, at the minimum, 30 units of college level coursework related to transportation, regional or city planning, economics, public finance, business or public administration, computer science or related discipline (an Associate’s degree is desirable). Plus, completion of a minimum of three years of experience in providing customer relations management, data analysis and related support in a planning or similar work environment; or a bachelor’s degree and one year experience in a field related to the position.
Desired Qualifications:
Customer relations management
Data analysis and reporting
Database and spreadsheet software applications
Apply URL: http://www.calopps.org
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In the heart of Chicago, we offer degrees in fields of study that can change your life and change the world. CUPPA students and alumni are uniquely skilled to build and transform sustainable urban neighborhoods and communities and to address the challenges presented in the 21st century. Find our more about our Bachelors, Masters, and Doctorate degrees at cuppa.uic.edu.
Follow our job postings below and our national job tweets at @CUPPACareers. For student internships and student opportunities, head to the CUPPA Student Opportunities Blog
Have a job or internship to post? Send an email with the title, location, job description, and contact information to cuppa@uic.edu