Parking Manager
City of Fayetteville
Professional Area:
Transportation Planning
Experience:
5-7 years
Location:
Fayetteville, AR
ESSENTIAL JOB DUTIES
- Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive.
- Perform supervisory responsibilities which may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Carry out supervisory responsibilities in accordance with the City’s policies and applicable laws.
- Coordinate and manage all parking facilities and operations in the Downtown Business District and the Entertainment District, including public, residential and City employee parking.
- Interact extensively with the public, fielding questions about the paid parking program, responding to complaints and reviewing requests to void parking violations.
- Negotiate and administer contracts with various outside companies related to parking contracts and event permit applications.
- Allocate expenses for parking lot management services in compliance with contracts.
- Maintain records to pay and properly allocate parking revenue to parking districts and other third parties in accordance with contracts.
- Oversee litter control in the Entertainment District.
- Coordinate and manage the payment of utility bills for city facilities and operations including electric, natural gas, water, sewer, solid waste and telecommunications.
- Prepare, manage and monitor the Parking Management Division operational and capital improvement budgets. Conduct financial analyses to prepare budget projections, monitor revenues and evaluate the cost of operations. Develop goals and identify potential improvements. Administer the Utilities Management Program budget.
- Develop and implement long and short range plans for capital improvements for the programs. Provide project management and contract administration for improvement projects.
- Testify as needed in District Court representing the City in the prosecution of parking violation cases.
- Oversee and monitor the event permit process. Ensure appropriate flow of information across departments and divisions. Serve as a point of contact for members of the public and the press.
- Draft and present agenda items to City Council.
- Define, prioritize, schedule and monitor numerous technical projects assigned to subordinates.
- Prepare project plans and system design proposals; prepare specifications for bid proposals on new systems and services.
- Review and evaluate parking programs and policies, research trends and best-practices in municipal parking and recommend program developments and changes.
- During inclement weather events, coordinate snow removal and clearing of designated parking lots.
- After hours and weekend work may be required.
MINIMUM QUALIFICATIONS
- Bachelor’s degree (B.A. or B.S.), in a related field and five years of paid parking system related experience or five years of management experience.
- Valid Driver’s License.
- Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. § 21-15-103 or A.C.A. § 21-15-111.
- Provide good customer service and effectively communicate with others orally and in writing, often under complex conditions that require good judgment.
- Ability to negotiate agreement and/or reach consensus among diverse stakeholders.
- Ability to respond effectively to sensitive inquiries or complaints exercising political diplomacy and balancing diverse interests.
- Ability to make effective and persuasive speeches and presentations on controversial or sensitive topics to top management, public groups and City Council.
- Demonstrate and instill within the division a parking management strategy that maintains a customer focus with effective parking enforcement.
- Be proficient in accounting practices related to cash handling, billing and invoices. Have a good understanding of debits and credits and have experience reconciling a subsidiary ledger to a general ledger.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Must be proficient in the use of a computer and software applications such as word processing and spreadsheets. . Must possess the ability to become proficient with the City’s parking equipment, hardware and related paid parking and ticketing management software programs. Must be able to effectively operate standard office equipment.
- Experience with paid parking programs either direct employment experience or as a frequent user of paid parking.
- While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, and sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds.
- While performing the functions of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and risk of electric shock.