Permitting Systems Business Analyst
City of Bellingham, WA
October 13, 2014
Professional Area:
Information Technology / GIS
Experience:
3-5 years
Contact person:
Human Resources
Phone:
360-778-8228
Email:
hr@cob.org
Location:
Bellingham, WA
| SALARY: | $4,902.00 - $5,853.00 Monthly $58,824.00 - $70,236.00 Annually |
|---|
Please visit www.cob.org/employment to apply. Applications will be accepted until 5:00pm on Friday October 31st, 2014.
Responsible for implementing, integrating, troubleshooting and maintaining the City’s permitting enterprise software system and workflow, which includes processes and systems that support building and land use review and approval. Partners with IT and key staff from other City Departments for planning, implementation, and maintenance efforts related to the enterprise software system. Works closely with customers, vendors, management and technical staff to analyze, document and identify business and technical solutions to business problems and needs. Works with staff to identify workflow gaps and generates automatic processes and reports from the permitting system. Reports permitting data to various outside entities and the public; identifies and designs process improvements in relationship to the permitting system and the public experience with permitting processes and approvals. Trains existing and new staff on permitting systems. Oversees business licensing reporting and public questions.
ESSENTIAL FUNCTIONS
- Acts as department project manager or team leader for the development of new or revised Permitting enterprise software system, processes and related systems and procedures. Develops implementation, maintenance, and communication plans. Drafts or revises related policies and procedures. Assigned lead responsibilities on an on-going basis for management of Permitting Systems, including annual project and maintenance planning. Monitors project budget, assuring expenditures are within approved budget.
- Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serves as a key liaison with employees in other departments, third parties, and other stakeholders. Uses project management skills in managing projects. May provide overall project management for a given Permitting initiative. Assists in identifying and defining systems and process alternatives capable of meeting business needs.
- Provides end user security management and content management for Permitting systems. Provides support for fee changes, work flow changes, and other system process modifications. Participates in change management control of Permitting systems. Works with IT Services to control access to Permitting systems data. Helps provide support of Permitting systems through the IT Services Help Desk.
- Develops plans and leads staff on the testing and implementation of system upgrades and modifications. Works with Information Technology staff and system vendors to identify and implement upgrades. Assures modifications and upgrades are successfully tested before implementation to the live environment. Reports systems issues to systems vendors and works with vendors to resolve the issues. Documents processes and results.
- Utilizes standard reporting tools to write, maintain and support a variety of reports or queries. Helps maintain data integrity in systems by running queries and analyzing data. Develops standard reports for ongoing customer needs and ad hoc queries as needed, working with staff to identify information requirements. Works with Information Technology staff to resolve complex reporting issues.
- Develops and documents work flow processes to create efficiency in the operation of Permitting Systems. Works with Information Technology staff to implement complex work flow processes.
- Plans and provides, or arranges training classes, for staff as needed on the use of Permitting Systems. Includes initial training for new users, training on new processes or training to groups on specific functionality. Develops user procedures, guidelines and documentation.
- Supports best practices for system and process change management, documentation of system processes and business practices, and the development of standards for processes.
WORKING ENVIRONMENT
Work is performed primarily in an office setting with extensive time spent at a computer workstation with some travel between City of Bellingham locations. Works in an environment with frequent interruptions. Some travel to professional meetings required.
Work is performed primarily in an office setting with extensive time spent at a computer workstation with some travel between City of Bellingham locations. Works in an environment with frequent interruptions. Some travel to professional meetings required.
EXPERIENCE & TRAINING
- Bachelor’s degree in planning, computer science, management information systems, public or business administration or related field.
- Three years of relevant experience working in a municipal planning and community development department.
- Three years of experience supporting computer systems including experience in systems implementation.
- Certification as a Permit Technician by International Code Council (ICC) preferred.
- Certified Associate in Project Management (CAPM) preferred.
OR
- An equivalent combination of education and experience sufficient to provide the applicant with the skills, knowledge, and ability to successfully perform the essential functions of the job will be considered. Necessary knowledge, skills and abilities would include a thorough knowledge of permitting processes and data.