Managing Deputy Commissioner, DFSS - Chicago

DEPARTMENT OF FAMILY AND SUPPORT SERVICES
CITY OF CHICAGO
POSITION ANNOUNCEMENT
Managing Deputy Commissioner – Programs

OVERVIEW:
The Department of Family and Support Services, the City of Chicago’s primary human services
department ($300 million budget, 500+ employees, 7 program divisions, 300+ contracted
service providers), seeks an experienced human services professional to join its executive team
and guide service delivery and related functions.  The Managing Deputy Commissioner –
Programs will report directly to the Commissioner.

KEY RESPONSIBILITIES:
 Leads program development and management efforts.
 Plans and directs major department-wide projects and administrative initiatives, including
annual and strategic planning, budgeting and performance management.
 Approves Requests for Proposals, contract specifications and processes to select
contracted service providers.
 Directly oversees 2-3 program divisions, including the establishment of annual goals and
objectives and the supervision of deputy commissioners and managers.
 Develops and oversees special initiatives in collaboration with other City departments,
sister agencies, delegate agencies and philanthropic partners.
 Evaluates departmental operations and oversees the development and modification of
work standards, policies and procedures.
 Oversees the conduct of research to gather information on proposed initiatives and
special projects; analyzes research findings, and directs the preparation of reports and
the presentation of recommendations.
 Directs the compilation of comprehensive operations reports for the department.
 Guides efforts to build the capacity of the department’s contracted service providers
through monitoring, training, technical assistance and resource development.
 Assists with grant research opportunities and the development of proposals.
 Communicates project goals to managers, the general public and outside agencies.
 Develops and interprets department policies and procedures to staff, and coordinates
and directs staff training and development activities. Represents the department with the media and at meetings with City officials,
governmental agencies, policy and advocacy organizations, service providers,
community organizations and philanthropic partners.

MINIMUM QUALIFICATIONS:
 Graduation from an accredited college or university with a master's degree in Business,
Public Administration or Social Work, or a directly related field, supplemented by 7-10
years of progressively responsible managerial or project management experience, or an
equivalent combination of training and experience.
 In-depth knowledge of human service delivery and Chicago’s network of human service
organizations; subject matter expertise in one or more areas of human services delivery.
 Demonstrated leadership ability and supervisory experience.
 Strong analytical, planning and problem-solving skills.
 Excellent oral and written communications skills.
 Advanced proficiency with commonly used office software applications including
Microsoft Word, Excel, PowerPoint, Project and Access.

COMPENSATION:  Competitive salary and benefits package.
RESIDENCY REQUIREMENT:
An employee must be an actual resident of the City of Chicago.  Proof of residency will be
required at the time of employment.
TO APPLY:
Send resume and cover letter with professional references to:
Monica Rafac
Deputy Commissioner – Administration
Department of Family and Support Services
1615 W. Chicago Ave.
Chicago, IL 60622
monica.rafac@cityofchicago.org

If you are disabled and require a reasonable accommodation, please contact the City of
Chicago, Department of Human Resources at 312-744-4976, TTY: 312-744-5035.  You will be
required to provide information regarding your request.
Note: You must provide your transcripts or diploma, professional license, or training certificates
at time of processing, if applicable.

DEADLINE FOR APPLICATIONS:  February 25, 2013
The City of Chicago is an Equal Opportunity Employer.
To learn more about DFSS, please visit http://www.cityofchicago.org/city/en/depts/fss.html.