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The College of Urban Planning and Public Affairs at UIC is the University of Illinois System's home for the study of public policy and contemporary urban challenges. We are CUPPA.
In the heart of Chicago, we offer degrees in fields of study that can change your life and change the world. CUPPA students and alumni are uniquely skilled to build and transform sustainable urban neighborhoods and communities and to address the challenges presented in the 21st century. Find our more about our Bachelors, Masters, and Doctorate degrees at cuppa.uic.edu.
Follow our job postings below and our national job tweets at @CUPPACareers. For student internships and student opportunities, head to the CUPPA Student Opportunities Blog
Have a job or internship to post? Send an email with the title, location, job description, and contact information to cuppa@uic.edu
In the heart of Chicago, we offer degrees in fields of study that can change your life and change the world. CUPPA students and alumni are uniquely skilled to build and transform sustainable urban neighborhoods and communities and to address the challenges presented in the 21st century. Find our more about our Bachelors, Masters, and Doctorate degrees at cuppa.uic.edu.
Follow our job postings below and our national job tweets at @CUPPACareers. For student internships and student opportunities, head to the CUPPA Student Opportunities Blog
Have a job or internship to post? Send an email with the title, location, job description, and contact information to cuppa@uic.edu
Member Support Coordinator, Cornerstone Partnership - Oakland, CA
Position Member Support Coordinator (full-time)
Job Code:
Grade
Team Community Solutions Group (CSG)
Location Oakland, California
Reports To Tiffany Eng, HomeKeeper Product Manager
Background
The Cornerstone Partnership, a program of the CSG/NCB Capital Impact,
has developed HomeKeeper, a new and exciting Salesforce.com app that
helps organizations manage their homeownership programs and track the
impact of their programs. Program and organizational data from
HomeKeeper will be transferred to the HomeKeeper Hub, which will
generate sector-wide performance outcome reports. We have completed
the initial development of HomeKeeper with 32 early adopter users and are
ready to launch a public campaign to roll out HomeKeeeper to the public
and recruit new members. Cornerstone Partnership is a 2013 recipient of a
Force for Change grant from the Salesforce Foundation.
Position Overview We are looking for a multi-talented, tech-positive team player to join our
dynamic and fast growing social enterprise. The HomeKeeper Member
Support Coordinator is responsible for increasing the number of users and
helping non-profits and local governments successfully adopt HomeKeeper.
In addition the Coordinator will assist with providing user support, building
a fanatical user base and promoting successful user adoption, retention and
engagement.
Responsibilities Include
1. Assist with Implementing HomeKeeper Marketing Strategies –
Coordinate monthly Intro to HomeKeeper webinars, development
internal marketing systems and infrastructure, implement outreach
strategies to potential users, including email and cold calling campaign,
developing a user referral program and attending industry conferences
– 25%
2. Coordinate the Onboarding of New Users – Coordinate the
screening, onboarding and training of new users Assist in the
development of documentation, training materials and related program
systems to enroll new users and train program staff – 30%
3. Provide User Support (Reactive)- Respond to help desk inquiries,
Assist in the development of documentation, training materials,
effective practice memos and related HomeKeeper and Program
documents - 20%
4. Promote Successful User Adoption, Retention and Engagement
(Proactive) – Develop training and product documentation materials,
coordinate user trainings and office hours, promote effective
HomeKeeper and program practices – 15%
5. Support Overall Cornerstone Infrastructure – Participate in team
meetings, strategic planning initiatives, and related projects as directed.
– 10%Minimum
Qualifications
Undergraduate Degree.
2+ years relevant work experience.
Required Skills and Experience:
• Adept at learning and applying new technologies
• Demonstrated experience working with databases
• Demonstrated experience in at least one of the following: customer
service, providing technical support and/or training others
• Exceptional written and verbal communication skills
• High attention to detail, process and documentation
• Solutions-oriented self-starter willing to take the initiative
• Proficiency in MS Office
Desired Skills and Experience (not required to apply):
• Strong interest in, community and economic development and/or
experience with affordable homeownership programs
• Experience with Salesforce.com and/or database development
• Experience with some or any of the other platforms we work on,
including: WordPress/StudioPress, Central Desktop,
FormAssembly, Vertical Response, Conga Composer,
Zendesk.com, and Screensteps
• Experience implementing outreach strategies, marketing a product
or program, and/or promoting best practices
Salary
Professional salary commensurate with experience. Generous benefit
package.
Background
The Cornerstone Partnership is a program of NCB Capital Impact, with
primary funding from the Ford Foundation and the Corporation for
National and Community Service (CNCS), designed to strengthen and
support local and state housing programs that provide significant subsidy to
make homeownership affordable for lower income homebuyers and
preserve the affordability of those homes over the long-term. See
www.affordableownership.org for more information about Cornerstone Partnership.
To Apply Interested candidates should send a cover letter and resume to
teng@ncbcapitalimpact.org