Description
POSITION SUMMARY
Contributes to overall Planning activities that provide senior management with decision support in service allocation and initiatives to improve rider experience. Develops survey research tools and methods to obtain customer input and synthesizes data to develop recommendations that can guide planning decisions to reflect the customer perspective. Encourages ridership growth by maintaining customer focus in CTA's short- and long-term planning initiatives. Assists other internal departments on market research planning initiatives. |
Qualifications
PRIMARY RESPONSIBILITIES
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1 | 25% | Conducts diverse types of quantitative research: research designs, coordinates data collection, and interprets results relative to secondary data and transportation research to make actionable recommendations. |
2 | 25% | Coordinates outside consulting services: create scopes of work and evaluation criteria; develops and evaluates proposals; and, oversees consultants and the preparation of deliverables. |
3 | 20% | Conducts qualitative research, including focus groups and executive interviews, synthesizes results, integrates findings into results of other research and develops concise reports. |
4 | 15% | Provides assistance to higher level management and other internal departments on market research initiatives; participates on committees and presents reports as appropriate. |
5 | 15% | Performs related duties as assigned. |
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
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CHALLENGES
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EDUCATION/EXPERIENCE REQUIREMENTS
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PHYSICAL REQUIREMENTS
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KNOWLEDGE, SKILLS, AND ABILITIES
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Apply here by 2/25/22: https://chicagotransit.taleo.net/careersection/ex/jobdetail.ftl?job=2200000Q&tz=GMT-06%3A00&tzname=America%2FChicago