Senior Project Manager, Rail Heavy Maintenance, CTA - Chicago, IL

 SALARY

$120,000 - $130,000

POSITION SUMMARY

Under direction, provides project oversight and technical support for the Authority’s rail heavy maintenance overhaul programs. Responsible for the overall direction, coordination, project monitoring, control, team integration, change integration of the overhaul project and preform corrective action as needed.

 

Qualifications

 

POSITION PRIMARY RESPONSIBILITIES

• Serves as Project Manager and coordinates with Rail Engineering on various rail equipment/vehicle overhaul projects.
• Supervises the development of projects and plans related to the overhaul of rail vehicles and equipment.
• Establishes project schedules, workflow, budgets for vehicle overhauls and tracks progress to ensure deliverables are on schedule and within budget.
• Reviews contract drawings and correspondence from vendors and part manufacturers, apprises the General Manager and Chief Engineer of issues or concerns, and drafts responses for corrective action.
• Implement a Quality Assurance plan for deliverables and project milestones.
• Chairs meetings with project stakeholders, vendors and maintains meeting minutes, and prepares project evaluations and assessment of result reports. Present reports defining project progress, problems and solutions.
• o Monitors project related activities of overhaul staff, may perform discipline as necessary in conjunction with department managers.
• Manages the continued maintenance plans and replacement plans of new parts and overhaul vehicles.
• Collects and maintains parts information, oversees the assignment of Authority specific identification numbers to parts, and coordinates the input of parts data into the Oracle database.
• Keeps abreast of warranty status information and ensures that vehicles under warranty are not charged for covered repairs.
• Tracks the progress of overhaul vehicle repair training for CTA personnel and makes adjustments as necessary to maintain schedules.
• Assigns work to Forepersons, monitors personnel resource needs and schedules, identifies areas of deficiencies, and recommends changes to accomplish project deliverables.
• Drafts project work plans, specifications, and estimates for labor, material, and equipment costs for projects.
• Develops performance metrics, analyzes data and summarizes outcomes.
• Coordinates, schedules, and conducts inspections and testing of overhauled vehicles and parts.
• Inspects and tests for defects, performance, and compliance with specifications.
• Implements resolutions to ensure all problems are resolved.
• May travel to vehicle or sub-system manufacturing plants to inspect for compliance with specifications.
• Initiates, tracks, and expedites purchase requisitions for vehicles and services received.
• Tracks the progress of overhaul vehicle repair training for CTA personnel and makes adjustments as necessary to maintain schedules.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Directly reporting to this position may include the following jobs:

Job Title

• May be assigned to oversee following positions:
• Foreperson – Electrical
• Foreperson – Machinist
• Foreperson – Carpenter
• Foreperson – Truck Shop

POSITION CHALLENGES

• Managing multiple priorities while keeping projects on schedule and within budget.
• Adhering to project guidelines and schedules.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s degree (STEM field preferred), plus five (5) years of experience managing large-scale vehicle procurement, maintenance, and overhaul projects or an equivalent combination of education and experience related to the position.
• Must be able to obtain Rail Safety Training certification.
• Must possess a valid Driver’s License (DL).

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• General Knowledge of mechanical and electrical engineering principles, methods, and techniques as they apply to transit vehicle design and maintenance.
• Detailed knowledge of materials, techniques, and components of transit vehicles.
• Detailed knowledge of vehicle costing and procurement processes.
• Detailed knowledge of industry quality control practices.
• Strong research, attention to detail, and problem-solving skills.
• Strong critical thinking skills to assess how one change can affect the entire project.
• Intermediate skill using personal computer, engineering applications, and data management software.
• Good verbal and written communication skills.
• Good organizational and project management skills.
• Good negotiation and conflict resolution skills.
• Ability to apply engineering knowledge to mechanical and electrical engineering problems with versatility, judgment, and perception.
• Ability to manage vehicle engineering design projects.                                                        
• Ability to develop workflow diagrams.

WORKING CONDITIONS

• General office environment.
• Subject to manufacturing or assembly plant, maintenance or repair facility, and laboratory environments.
• Domestic and international travel may be required.
• Occasionally exposed to 600 volt third rails and energized equipment.
• Will be primarily scheduled to work 2nd shift (PM).
• Must be available to respond to calls or email inquiries outside of regular work hours.
• Subject to exposure to usual vehicle maintenance shop and rail terminal hazards and conditions, e.g., vehicular noise, dust, grease, moving vehicles, electrified apparatus, machinery, etc.
• Subject to all weather and right of way conditions.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Personal computer and related software (Microsoft Word, Power Point, Excel), Project management software.
• Personal protective equipment (e.g., shoes, glasses, gloves).

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Coordinator, Administration Support, CTA - Chicago, IL

 Coordinator, Administration Support - Bus - (2400008P)

Description

 

SALARY

$75,623.47

POSITION SUMMARY

Under general supervision, coordinates clerical and administrative support and reporting programs in the areas of payroll, personnel, computer systems development and maintenance, budget preparation and monitoring and related activities.

 

Qualifications

 

PRIMARY RESPONSIBILITIES

• Coordinates the preparation, and processing of personnel documentation such as manpower, requisitions, pay/status, change notices, transfers, retirements, processing and adjusting of payroll information, etc.
• Responsible for completing assigned projects to ensure compliance with policies and procedures and meeting the projects deadlines.
• Coordinates the preparation and processing of the departments’ budgets and assists in monitoring budgets for compliance, adjustments, etc.
• Coordinates the preparation, verification, and submittal of personnel documentation for all system and section picks, maintains files of all transaction.
• Coordinates the evaluation; preparation and submittal of responses to union grievances.
• Provides Bus Instruction with professional and technical expertise regarding matters concerning personnel administration, administrative procedures, payroll and union contract application.
• Assists in the analysis of trends affecting departmental costs and manpower planning and oversees the performance of feasibility studies on budgetary related issues; assists in the presentation of findings to management.
• Assists senior management in the Random Drug and Alcohol Testing Program.
• Assists the Manager in the development and administration of the Section’s programs, policies, goals and objectives.
• Performs related duties as assigned

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

N/A

CHALLENGES

EDUCATION/EXPERIENCE REQUIREMENTS

• Required to possess a Bachelor’s Degree in Business, Public Administration, Engineering, or a related field, plus two (2) years of administrative experience or an equivalent combination of education and experience relating to this position.
• Prior experience in fields related to budget, personnel, payroll or administration.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of budgetary, accounting and financial analysis techniques, principals, practices and procedures.
• General knowledge of payroll processes and procedures.
• General knowledge of grievance and discipline procedures.
• General knowledge of the rules, regulations, policies, and collective bargaining agreements pertinent to Rail Operations staff including applicable labor contract provisions.
• Strong conflict resolution and customer service skills.
• Intermediate interviewing and interpersonal skills.
• Intermediate Microsoft Office (Word Excel, PowerPoint)
• Basic Oracle database software skills.
• Ability to maintain detail orientation in a changing environment.
• Ability to function well under pressure and multi-task with consistent accuracy.
• Ability to prioritize in accordance to customer’s needs, authority requirements, and FTA regulations.

WORKING CONDITIONS

• General office environment
• Occasionally required to travel to other Authority locations.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment
• Personal computer and related software (Microsoft Word, Power Point, Excel, etc.)

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Geographic Information Systems Administrator - Chicago Transit Authority

For more information and to apply please visit: Geographic Information Systems Administrator

SALARY
$95,000 - $110,000

POSITION SUMMARY
Oversees  Geographic Information Systems (GIS) data, applications and usage for the Chicago Transit Authority.  Promotes the power of spatial comprehension and integrates various data sets and data models into GIS systems or GIS projects. Plans for and implements all aspects of the CTA’s GIS-related projects including recommending a roadmap for implementation, identifying resources and establishing project objectives, timelines and milestones, as well as  developing standards for GIS deployment and use and supporting system upgrades. Takes the lead on maintaining various GIS datasets and consults on spatial projects in the Planning Division and throughout the agency.

Qualifications

 

PRIMARY RESPONSIBILITIES

• Creates maps and cartographic presentations on request for routine or ad-hoc requests.
• Plans and oversees GIS projects, including defining requirements, tasks and resource assignments, assessing progress, and ensuring timely implementation.
• Maintains GIS datasets, ensuring accuracy, availability, and timeliness, and geo-models, data processing steps, and routine applications.
• Administers agency-wide GIS contract, including processing of invoices, testing of applications, reviewing of deliverables, and procurement of task orders. Serves as a liaison with GIS vendors for the proper acquisition, installation, operation and maintenance of GIS-related resources.
• Serves as technical support for existing GIS users throughout the Authority in coordination with technology department peers, making recommendations for software, data, and consulting purchases. 
• Stays up-to-date in GIS-related software, technologies, and best usages. Coordinates staff GIS training opportunities and maintains clearinghouse for GIS technical information.
• Supports regular upgrades to GIS systems, in order to ensure vendor support and utilization of most current version of the software. 
• Maintains documentation of GIS processes, data sources, and architecture to ensure system continuity and reliability. 
• Promotes and consults on the use and standardization of geospatial databases within technology projects and the integration of geospatial databases with other agency-critical databases.
• Hires, trains, develops, monitors, and evaluates performance of staff, including interns, as applicable.  Reviews and recommends personnel actions for approval, as applicable.  
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title

• GIS Coordinator
• Interns

CHALLENGES

• Understanding, maintaining, and developing documentation for in-house databases and applications.
• Staying up to date on industry skillsets.

EDUCATION/EXPERIENCE REQUIREMENTS

• Requires a Bachelor’s Degree in Geography, GIS, Transportation, Urban Planning, or Civil Engineering or a closely related field of study, plus three (3)-years of work experience with GIS software such as ArcGIS, and other industry-standard GIS programs and applications along with project management experience or an equivalent combination of education and experience relating to this position. 
• Masters degree preferred. 
• Detailed knowledge of GIS applications software, including ESRI’s ArcGIS products required.   
• Experience with ArcSDE, Oracle Spatial, and ArcGIS Server strongly preferred.
• Experience with SQL and relational database management systems preferred.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of transit fundamentals, service planning, and operations.
• Working knowledge of large data sets and information sources relevant to transportation planning.
• Solid analytic and quantitative skills. 
• Strong spatial thinking skills, including the ability to read and comprehend maps.
• Ability to understand technical framework for GIS products and relationship to CTA systems.  
• Ability to establish and maintain effective working relationships with peers, superiors, vendor representatives and across departments.
• Strong problem-solving, project management, and decision-making skills.
• Excellent oral and written communication skills, in order to explain GIS-related technical issues and concepts to non-technical staff and write technical documents such as procedure manuals, recommendation memos, and reports.
• Ability to exercise good judgment.
• Ability to work independently.
• Ability to listen to internal customers and to provide solutions and timely results.
• Good attention to detail and organization skills.
• Must be vaccinated against Covid-19
• Must comply with CTA's Statutory Service Area Requirements

WORKING CONDITIONS

• General office environment.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Personal computer and associated software.  

For more information and to apply please visit: Geographic Information Systems Administrator

Coordinator - CTA Automated Voice Annunciation System (AVAS)

Coordinator - CTA Automated Voice Annunciation System

Application:

https://chicagotransit.taleo.net/careersection/ex/jobdetail.ftl?job=2200008I&tz=GMT-05%3A00&tzname=America%2FChicago

SALARY

$90,000 - $100,000

 POSITION SUMMARY

Under general supervision, acts as lead for the routine and long term, data maintenance of the Automated Voice Annunciation System (AVAS). Monitors schedule, service, routing, and stop changes and incorporate into AVAS system. Maintains audio files, public service announcements, and schedule new recordings. Delivers the AVAS distribution process to entire CTA fleet. Serves as key resource in the evaluation of AVAS, Bus Tracker, and related data.

 

 

PRIMARY RESPONSIBILITIES

	% time
1	40%	Delivers monthly distribution of updates to the schedule, bus stops, route geometry, parameters, and settings for BusTracker and CleverCad to be incorporated into the AVAS system. o   Maintains the audio files, public service announcements, media files and coordinate new recording sessions into the AVAS system, based on department requests. o   Acts as liaison with multiple internal departments and external vendors to develop distribution timeline. o   Identifies expected outcomes for monthly distribution data and monitor to assure achievement of outcomes. o   Establishes best practices to support AVAS, downstream systems, and products impact by the AVL management system. o   Advises CTA departments on AVAS functionality, processes, and capabilities. o   Prepares files and attend audio sessions with external vendor.
2	20%	Manages long term maintenance of the bus stop and route clean-up process in AVL data management system. Implements process updates to over 10,000 bus stops and 129 routes requiring meticulous adherence to technicalities. Diagnoses the strengths and weaknesses of different collection methods and provide recommendations to improve AVAS system performance.
3	15%	Monitors all route detours for impact to the Bus Location Information System (BLIS) system which monitors on-time performance and is used for bus operator disciplinary action.
4	10%	Develops PowerBI Dashboards, reporting programs, and quality control tools to measure AVAS data integrity in Oracle and SQL Server.
5	5%	Performs tests for scenario driven or system upgrades on AVL data management system.
6	5%	Designs and delivers manuals, procedures, test criteria, reference materials, and learning aids to assure department processes are documented.
7	5%	Performs related duties as assigned.

 

EDUCATION/EXPERIENCE REQUIREMENTS

Requires a Bachelor’s Degree in Transportation, Computer Science, Urban Planning, or Economics, Geography, or Mathematics or a closely related field of study with five (5) years of experience in transit operations or information technology role with a demonstrable progression in level of work responsibility for the last three (3) years or a combination of education and experience relating to this position. Master's degree preferred. Familiarity with GIS systems preferred. Must possess current, valid Illinois driver’s license, along with a clean driving record.

 

PHYSICAL REQUIREMENTS

Requires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer keyboards. Chicago Transit Authority requires all employees to be COVID-19 vaccinated.  If you are offered employment, proof of  COVID-19 vaccination will be required as a condition of employment and as part of the hiring process. Visit www.transitchicago.com/careers for full notice. Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

 

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of transit fundamentals, scheduling, and operations. General knowledge with data and information sources relevant to transportation planning. General knowledge of the streets of Chicago. General knowledge of GIS systems. Working knowledge of Clever Works, HASTUS, GTFS, Trapeze, or similar applications. Strong analytic and quantitative skills. Strong Microsoft Office skills (Word, Excel, PowerPoint, Access). Strong SQL Skills. Good problem-solving skills. Good time management skills. Excellent oral and written communication skills. Ability to exercise good judgment.

Project Manager, Operations & Safety - Innovations -- CTA

 Position: Project Manager, Operations & Safety - Innovations -- CTA 

Position Summary: The Innovation Office works directly with other departments to provide policy development support and project management resources for innovative technology and strategic process or product implementations, including developing pilots and proof of concepts and then scaling successful pilots to agency-wide solutions. The Innovation Office will engage in independent research on emerging transit policies and technologies, and provide innovation leadership by serving as a meeting place to develop an Agency-wide innovation strategy, develop new data integration and management strategies, and plan for potentially disruptive mobility technologies like vehicle automation, micro-mobility services, and multi-modal integration. The Operations & Safety Innovations Project Manager will focus on employee and customer safety initiatives, improving internal workflows, identifying machine learning, AI and “Big Data” solutions that will create operational efficiencies and support proactive decision making, and enhancing Agency’s existing administrative technologies. 

Under general supervision, administers and executes project agreements and defines the scope of work for innovative pilots, proof of concepts and initiatives focused on improving Agency operations and safety outcomes. Manages projects from conceptual planning through launch and stabilization in conjunction with various Authority staff, departments, CTA contractors and other third-parties to ensure projects meet Authority’s innovation goals and objectives.

Primary Responsibilities: 

1. Plans, directs, and coordinates various pilot projects, proof of concepts and Agency wide projects in cooperation with Authority departments on various operational and safety initiatives.

a. Identifies business needs for customer-focused solutions

b. Creates, develops, implements project plans by assessing needs analyses and project specifications.

c. Establishes project timelines, workflows, and budget and tracks progress to ensure deliverables are on schedule and within budget.

d. Coordinates with various CTA departments and staff to implement project plans that incorporate data collection for evaluation of the pilots, a customer engagement strategy, and communications support to highlight outcomes. Establishes work plan and staffing needs for each phase of projects.

e. Holds meetings between project stakeholders and maintains meeting minutes and prepares project evaluations and assessment of project results. Responds to any internal inquiries and updates project plan as needed.

f. Identifies and resolves project issues and risks and monitors successful execution of revised action plans.

2. Researches new trends in transit safety, human resource and administrative management tools, AI, Machine Learning and Big Data, and transit operations. Helps create and implement new innovative approaches to improve Authority operations and safety. Serves as a resource in generating, critiquing, and advising new potential projects, pilots, and proofs of concepts.

3. Works closely with other departments at Agency to improve data management, integration, and analytics. Develops and launches innovative data collection instrument, procedures and solutions.

4. Works with the Finance Department, Law Department, and Purchasing Department to create business cases for innovation pilot projects and proof of concepts to scale to systemwide implementations

5. Performs related duties as assigned.

Education/Experience Requirements 

Bachelor’s degree in Public Administration, Technology, Business Administration, Business Management, Engineering, Data Science, or a related plus five (5) years of experience implementing company wide initiatives and process improvements, or an equivalent combination of education and experience related to the position.

Knowledge, Skills, and Abilities 

•Working knowledge of project management principles and practices.

•Strong computer skills with knowledge of MS Project, Access, PowerPoint, and other computer software.

•Strong analytical and complex problem solving skills with a bias toward data driven decisions.

•Strong oral and written communication skills and ability to effectively communicate with a variety of audiences.

•Ability to analyze and synthesize complex quantitative data into easy to understand and actionable recommendations through a consulting mind set.

•Ability to work in a team environment.

•Ability to manage multiple projects, balance multiple priorities, deadlines and budget constraints.

•Strong verbal and written communication skills, including active listening skills.

•Strong Microsoft Office skills.

Salary

$85,000 - $100,000

Posting Expiration Date
June 10

For more information and to apply: https://www.transitchicago.com/careers/

Senior Coordinator, Bus Fare Systems - CTA

Position Title: Senior Coordinator, Bus Fare Systems

Position Summary: The Innovation Office manages the cash fare collection on every bus – over 1,800 buses equipped with fareboxes. The Office is responsible for overhauling the 35-year-old bus fareboxes in the coming years. Under general supervision, performs various support functions in the form of coordination of union personnel, work order analysis, special events and projects support, fare equipment and revenue collection vaulting equipment support.

Primary Responsibilities: 

1. Utilizes applicable technologies to develop plans and supporting methodology to meet department service needs. 

a. Assists management with garage operations and oversight of preventive and basic maintenance, inventory, and scheduling. 

b. Participates in the analysis of automatic fare collection maintenance and equipment problems. Recommends and develops appropriate solutions.

c. Conducts inspections of garages and maintenance projects to review progress, work methods and compliance with safety regulations.

d. Supervises and instructs bus fare systems personnel.

e. Reports to management findings based on investigations along with corrective action recommendation for final resolution.

2. Coordinates garage operations for fare box system maintenance to ensure schedules are met for operational needs.

a. Plans, directs, coordinates, and reviews work plans for assigned staff.

b. Assigns work, activities, projects, and programs.

c. Reviews and evaluates work products, methods, and procedures, and meets with staff to identify and resolve problems.

 3. Develops and implements special projects to support collection operations, construction related support, citywide special events, concerts, and sporting events.

a. Coordinates various projects, special assignments, and support activities as assigned such as fare changeover projects and their implementation.

 4. Performs related duties as assigned.

Education/Experience Requirements 

• Bachelor’s Degree in a business-related field plus three (3) years of related work experience or a combination of education and experience relating to this position. 
• Experience with fare collection technologies, fare revenue supporting systems or experience in a related field preferred.
• Required to possess and maintain a valid Illinois Driver's license and be able to operate an Authority vehicle.

Knowledge, Skills, and Abilities

• General knowledge of current and emerging fare collection technologies, trends and best practices.
• General knowledge of current reporting solutions.
• Working knowledge of general administrative policies and procedures
• Intermediate skill using MS Office Suite (Word, Excel, Outlook, and PowerPoint).
• Ability to work with sensitive information while maintaining strict confidentiality.
• Ability to adapt well to change, work well with others and collaborate and work in a team environment.
• Ability to negotiate and resolve conflict.
• Ability to report findings in a clear and concise manner.
• Strong analytical and problem-solving skills. 
• Strong organizational skills and ability to operate in a fast-paced unstructured environment with minimal instruction.
• Strong verbal and written communication skills to maintain effective working relationship with departments, employees and Managers at all levels of the internal organization, as well as vendors.

Salary
$75,000 - $85,000

Posting Expiration Date
June 10

For more information and to apply: https://www.transitchicago.com/careers/

Senior Coordinator, Fare Systems - Service Levels -- Chicago Transit Authority

 Position: Senior Coordinator, Fare Systems - Service Levels  -- Chicago Transit Authority

Position Summary: The Innovation Office manages the Agency’s Open Standards Fare Collection System, called Ventra, which collects over $1 million each day in fare revenue and is the Nation’s first account-based transit fare collection system. The Office is responsible for an end-to-end update of the Ventra fare collection system, including transitioning the system to open architecture platform, and overhauling the 35-year-old bus fareboxes on every bus.

Under general supervision, proactively monitors the overall performance of the Open Standards Fare System, called Ventra; analyzes complex data to assess vendor service performance to ensure fulfillment of contractual obligations, and monitors maintenance and enhancement activity by the system vendor to ensure the achievement of contractual requirements and customer satisfaction. Develops and provides supporting documentation, data analysis and innovative solutions to verify vendor reporting requirements. Communicates vendor performance levels with appropriate groups.

Primary Responsibilities
1 - (35%) Monitors the performance of devices in the field against contractual requirements, including uptime, software bugs, hardware problems, and usage levels. Monitors the performance of resources in the field (e.g., policy adherence, proper use of functionality, training).

Generates and reviews vendor performance metrics, such as overall system and device availability, Customer Service Support, Service Level Agreements and Service Level Deficiency Credits (SLAs, SLDCs).

2 - (25%) Analyzes complex data sets to support operations and provide insights into customer usage trends

Prepares service level specifications for analytical, planning, evaluative, and system-related projects.  Compares service level results with contract requirements and financial model rules to determine and apply credits or deficiencies.

3 - (25%) Develops and oversees project plans to address system issues. Plans, executes, and manages assigned projects from initial stages through implementation. Monitors and recommends ongoing process improvements.

Coordinates with CTA department and external vendors to ensure product development, technology upgrades, and vendor integration projects meet budget and schedule expectations. Identifies project milestones and anticipates conflicts or delays that will adversely impact the project outcomes.

4 - (10%) Performs administrative duties to maintain documents and records related to fare systems operations. Manages correspondence, meeting minutes, and project related coordination for vendor integration programs.

5 - (5%) Performs related duties as assigned.

Education/Experience Requirements
Bachelor's Degree in Business Management, Data Science, Planning, Public Administration, Public Policy, Law, Information Systems, Engineering, or a related field, plus three (3) years of experience in, or an equivalent combination of education and experience related to this position. 

Knowledge, Skills, and Abilities

• Working knowledge of contractual terms and relationships, and auditing principles.
• Working knowledge and experience in preparation and analysis of various reports.
• Strong project management organizational skills
• Strong verbal and written communication skills.
• Strong computer skills with knowledge of Microsoft Office Suite software.
• Good interpersonal skills in dealing with a wide variety of CTA associates.
• Ability to operate in a fast-paced unstructured environment.

Salary
$75,000 - $85,000

Posting Expiration Date
June 10

Location
567 W Lake St., Chicago (hybrid)

For more information and to apply: https://www.transitchicago.com/careers/

Senior Coordinator, Fare Systems - Innovations -- Chicago Transit Authority

 Position: Senior Coordinator, Fare Systems - Innovations  -- Chicago Transit Authority

Position Summary: The Senior Coordinator will focus on supporting the implementation of new innovative technologies, processes, and mobility solutions, with a concentration on the implementation and integration of the fully redesigned Open Standards Fare System, called Ventra. This Ventra update seeks to improve the customer experience for all types of travelers by enhancing customer service and convenience and expanding upon new partnerships.

The Senior Coordinator will perform various project management tasks while tracking and facilitating the Ventra fare systems redesign and update project. The Senior Coordinator will also work with internal stakeholders and third-party entities in coordinating the implementation of new technology products and strategies with the Ventra fare system to enhance mobility and improve customer experience, as well as supporting existing innovative partnerships.

Primary Responsibilities
1 - (35%) Assist in planning, executing, and managing assigned projects from initial stages through implementation.
Manages and updates project issues list and risk log; takes and distributes meeting minutes and flags items for follow-up or further research.

Coordinates with vendor and consultants on project progress list items and agenda creation.

Coordinate schedules between vendors and internal departments.

2 - (20%) Coordinates fare system innovation enhancements aimed at improving customer outcomes, bringing positive customer results, and increasing revenue and system ridership.
Coordinates across departments and with third party vendors to meet strategic objectives.

Manages the collection, development, and dissemination of innovative fares ideas and practices into repository for innovative ideas.

 Maintains knowledge on emerging innovative transportation fares practices or trends.

3 - (20%) Supports outreach to external partners, agencies, and companies to implement innovative fare system programs.
Coordinates with other departments, vendors, and external partners on promotion and management of promotional, sponsored/branded, and custom branded Ventra cards and tickets.

Coordinates with external partners on day-to-day administration of existing innovative fare programs.

4 - (10%) Composes executive briefing decks, progress reports, and presentations for internal review and use.
Coordinates with internal departments and vendors on customer email program; assists with effectuating customer outreach and surveys.

Assists in explaining and introducing fare system updates and policies to CTA departments.

5 - (10%) Interfaces with Ventra customer service management team dealing with customer escalations and service issues.
Coordinates with Ventra customer-facing support and communication to help ensure vendor is meeting the needs of customers.

Helps diagnose and resolve customer-facing problems or requests utilizing department tools, resources, business judgment and expertise.

6 - (5%) Performs related duties as assigned.

Education/Experience Requirements
Bachelor's Degree in Business Management, Planning, Public Administration, Public Policy, Law, Information Systems, Engineering, Systems Integration, Project Management, or a related field, plus five (5) years of experience in, or an equivalent combination of education and experience related to this position. 

Knowledge, Skills, and Abilities

• Strong organizational skills.
• Strong project management skills.
• Strong verbal and written communication skills and ability to effectively communicate with a variety of audiences.
• Strong computer skills with knowledge of Microsoft Office Suite software.
• Ability to maintain effective working relationship with departments, employees, and managers at all levels of the internal organization as well as vendors.
• Ability to operate in a fast-paced, unstructured environment.
• Ability to prepare clear, concise, and complete reports.

Salary
$75,000 - $85,000

Posting Expiration Date
June 10

Location
567 W. Lake St., Chicago (Hybrid)

For more information and to apply: https://www.transitchicago.com/careers/