Fiscal Clerk-Cashier | Village of Glen Ellyn, Glen Ellyn, Illinois

Fiscal Clerk-Cashier | Village of Glen Ellyn
Posted on Jul 11, 2014 and open until Jul 30, 2014.

Fiscal Clerk-Cashier Finance Department DESCRIPTION: The Village of Glen Ellyn Finance Department is seeking qualified candidates for the position of part-time Fiscal Clerk. The job duties of the Fiscal Clerk, include, but are not limited to, providing courteous and responsive customer service to Village residents and the general public in a high-visibility role; organizing and participating in clerical accounting operations; effectively responding to inquiries and concerns pertaining to utility billing, residential refuse & recycling collection, waste, real estate transfer tax, vehicle stickers, dog tags, permit parking, and general billing; and verifying and recording related accounting transactions. This position is a job share position and performs other duties and special projects as assigned. Position reports directly to the Accounts Manager. ESSENTIAL FUNCTIONS: • Provide friendly and responsive customer service via the phone, in person, by e-mail, and in writing. • Collect and process payments from customers and other village departments, including utility payments, parking tickets, vehicle stickers, building permits, business registrations, etc. • Resolve resident complaints via the phone, in person, and via e-mail; offer new resident introduction, including an explanation of the waste removal systems, vehicle stickers requirements, and various Village programs, ordinances, and procedures. • Administer the village permit parking lots including billing, collection of fees, issuance of hang tags, and maintenance of the wait list for residents and merchants; also process funds for the daily parking lots. • Handle daily balancing of a cash drawer, process online and lockbox payments, and file reports; and prepare various statements and reports. • Assist other clerk positions with data entry as work load demands, and assist with utility billing related functions. QUALIFICATION REQUIREMENTS: Qualified candidates must possess a high school diploma or equivalent, with a minimum of one (1) years of previous experience or specialized training in a clerical or general office environment, with previous customer service experience required. Previous experience in customer billing, accounting, and/or book-keeping is highly desirable. The Village is seeking qualified candidates who effectively demonstrate excellent verbal and written communication skills, including the ability to communicate with tact and professionalism under various conditions. Must be detail oriented, and be able to work effectively in a fast-paced, high-volume environment. Flexibility to work both independently and as part of a team is also highly desirable. Applicants will be required to interpret and apply Village policies and procedures, written instructions, and general correspondence, and demonstrate the ability to complete assignments accurately and within established deadlines. Qualified applicants will also possess excellent typing skills, the ability to effectively operate customary office equipment, including computers and related software, such as Microsoft Office and Windows-based programs; previous experience with on-line billing systems is a plus. The position also requires individuals capable of completing basic mathematical calculations. The average work hours will be 18 hours per week. The typical work schedule will be 8:00 a.m. to 4:30 p.m., every Monday and Tuesday, and alternating Wednesdays. Additional hours may be required, as needed, for training, holidays, vacations, and/or emergency situations. SALARY/BENEFITS: The pay offered for this part-time, non-exempt position is $19.65/hour with no fringe benefits. THE VILLAGE OF GLEN ELLYN IS AN EQUAL OPPORTUNITY EMPLOYER

Location:

535 Duane St.
Glen Ellyn, IL 60137
United States

How to apply:

HOW TO APPLY:
1. Interested candidates should submit a resume and cover letter, along with the completed supplemental questionnaire (see below) to vgeresume@glenellyninfo.org. Hard copies (faxed, mailed, hand-delivered) of resumes will be declined.
2. Applicants must indicate (Job ID: #22-14 PT Fiscal Clerk-Finance) in the subject line of their e-mail.
3. The selected finalist will be required to successfully pass a pre-employment criminal background check, reference check, and post offer medical physical with a drug screening.
4. The Village reserves the right to include a skills assessment component as part of the selection process.
5. The position is open until filled; however, first review of applications will begin on July 30, 2014. Candidates requiring reasonable accommodations under the Americans with Disabilities Act should contact Human Resources at 630-469-5000.

SUPPLEMENTAL QUESTIONNAIRE (All Questions Must be Answered):
1. Explain your experience with resolving problems/conflicts in challenging customer service situations that you have handled both face-to-face and over the phone.

2. Describe in detail your knowledge and experience with Microsoft Office software products, web/on-line tools and other computer applications. Please provide specific examples of how you used these tools in your previous work.

3. Describe in detail your knowledge and experience with cash processing, reconciliation and your accounting skills. Please provide specific examples of each and your previous work experience with them.