Title: Permit Navigator (Community Development)
2. Recommends and implements policy and procedural changes to enhance internal operations of the Building and Permitting Divisions, including changes that involve integration and implementation of new software and other technical solutions.
3. Answers questions from homeowners, business owners, contractors, and developers about permit requirements, building and zoning codes, and related questions.
4. Facilitates coordination for large projects that require multi-department review and ensures that communication is clear and coordinated.
5. Develops communication materials such as flyers, brochures, and website information to provide information to ensure processes and code requirements are effectively communicated.
6. Responds to customer concerns/complaints – acts as a point person to resolve complaints.
7. Assists in developing, maintaining, and improving proper and efficient processes that achieve related goals and policies.
8. Ensures the village’s customer service policies, objectives, and initiatives are met.
9. Performs other duties as assigned.
1. Bachelor’s degree in architecture, construction management, interior design, urban planning, or a related field.
2. A minimum of three years of experience coordinating construction projects or coordinating review of construction projects, reading, interpreting, and/or designing drawings and prints, as gained in an office of architecture, builder, general contractor, or municipal government.
3. Possession of a valid driver’s license.
4. Proficiency with current computer technology, job-specific software, and customer service systems.
The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.
Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day – at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.