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Showing posts with label client relationship management. Show all posts
Showing posts with label client relationship management. Show all posts

Director of Consulting, Facility Planning – IFF (Chicago)

Who: IFF, Real Estate Solutions Department. IFF improves the world by strengthening nonprofits and the communities they serve. As a mission-driven lender, real estate consultant, and developer, IFF helps communities thrive by creating opportunities for low-income communities and persons with disabilities. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest, we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and grocery stores. Staff contributes its extensive business experience with an unrivaled connection to the mission of IFF and the nonprofit clients it serves.

IFF is looking for candidates with a commitment to the work it does and can demonstrate their creativity, detail-orientation, diligence, efficiency, enthusiasm, flexibility, organization, thoughtfulness, and sense of humor.

IFF’s Real Estate Solutions provides high quality real estate and facility consulting for IFF’s non-profit client base across our Midwest markets, with RES staff presence in four markets. Led by the Senior Vice President, the department is comprised of Market Directors based in each market, overseeing client interactions and IFF’s client and programmatic strategy; Owner’s Representative (OR) and Project Manager staff, who serve as project and client leads delivering RES’ scopes of work across different sectors; and two Directors of Consulting, who lead quality and consistency of consulting and project delivery across all RES markets.

What: The two Directors of Consulting, one for Facility Planning and one for Design and Construction, each works in close collaboration with Market Directors to ensure a culture of consulting, with Directors of Consulting ensuring functional expertise and Market Directors responsible for market accuracy and client relationship development. The Directors of Consulting work closely together to establish, revise, and impart excellence in IFF’s practice of consultancy, at a project, staff and departmental level, and to ensure a smooth transition of client delivery within in and between project phases.

Department Manager, Planning - T.Y. Lin International - Chicago, IL

Department Manager, Planning
T.Y. Lin International 4 reviews Chicago, IL
The Planning Department Manager will oversee the Planning Department; direct and/or participate in all stages of plan development including analysis, presentations, public participation, client meetings, policy and best practice research; develop and maintain client relationships; and identify and assist with marketing efforts.

Responsibilities:
  • Oversight and management of the Planning Department. This includes both in-house personnel as well as those working off site.
  • Establish an over-arching department marketing plan, identifying TYLIs current position in various market sectors, a strategy to maintain and grow within current market sectors, identification of target market sectors, evaluation and identification of current group skills and strengths, and identification of additional skills and/or personnel needed to continue growth in current market sectors and to pursue target markets.
  • Coordination of marketing efforts with the Regional Director, Operations Manager, department managers, other key leadership, and marketing group.
  • Develop and maintain existing Client relationships. Identify and develop Client relationships for targeted market sectors.
  • Serve as Project Manager, Lead Planner, and/or other project roles as necessary.
  • In coordination with the marketing department, prepare the technical portion of proposals.
  • Assign planning staff to on-going project roles and project pursuits. Identify needed support from other departments or provide support to other departments. Coordinate these efforts with the department heads.
  • Identify project staff for project pursuits, including all disciplines/roles necessary for the project. Coordinate with the appropriate departments.
  • Assure that Quality Assurance/Quality Control is being performed on every project in accordance with TYLI Corporate, Line of Business, Central Region, and project specific policies.
  • Serve as technical resource to project, department, and office staff. Address technical questions/issues.
  • Review, or oversee review, of work performed by the department including technical and project management tasks. Coordinate with other departments and/or senior staff to assist in reviews, as needed.
  • Develop project and department staffing projections on a monthly basis, at a minimum. Make assignments to department staff. Monitor workloads and assignments to maintain utilization rates of staff.
  • Perform and/or assist in client negotiations regarding project scopes of work, fees, and contract terms.
  • Monitor project budgets and schedules. Prepare financial forecasts for projects in accordance with company policy.
  • Coordinate with Project Accountant on project set-up, monitoring, progress reports, re-budgeting, supplements, subconsultant agreements, insurance requirements, accounts receivable, and invoicing.
  • Assist with identification, interviewing, and hiring of planning personnel.
  • Coach/mentor/train planning staff. Develop staff for advancing in their careers. Identify opportunities and make appropriate recommendations for advanced project roles of deserving staff.
  • Perform or assign annual employee reviews. Coordinate with other departments for input on planning staff. Make recommendations for promotions and salary increases.
  • Identify and recommend resource needs (hardware/software, library materials, etc.), as well as training opportunities.

Qualifications:
A Master’s degree in Urban Planning is preferred with 15 or more year’s municipal transportation and environmental planning experience. Must have a broad knowledge base in urban planning with a transportation focus, including GIS and comprehensive transportation and land use planning, and specific knowledge in complete streets, bicycle and pedestrian planning. AICP certification required. Experienced in traffic impact studies, parking studies, and transportation projects that include public transportation and non-motorized transportation elements. Strong writing abilities and verbal communication skills, organizational skills, and time management skills are required.

TYLI is an Equal Opportunity Employer. We encourage Minorities, Women, Disabled and Veterans to apply.

RainReady Program Associate, Center For Neighborhood Technology - Chicago, IL

RainReady Program Associate

CNT is seeking an experienced and qualified program associate to assist with our RainReady Home initiative.RainReady(link is external) is a program that helps individual property owners and communities work together to find solutions to the problems of too much or too little water. We help people who find their lives disrupted by flooding or water shortages to come together to adopt RainReady practices and policies. Our current focus is on mitigating the impacts of urban flooding in the Chicago region.
RainReady Home is a first-of-its-kind home upgrade service for properties affected by flooding, complete with a property assessment, construction oversight and financing assistance. Improvements can include downspout disconnection, re-grading, foundation crack sealing, porous paving, rain gardens, and backwater valves. Landscape improvements are prioritized.
Accountability
The RainReady Program Associate will report directly to the RainReady Home Program Manager and collaborate closely with other CNT staff on operations and production activities.
Responsibilities
The RainReady Program Associate will work with the RainReady team to ensure that our clients – homeowners, businesses, municipalities and agencies – receive a high quality service, and that we expand our outreach and impact in the region and nationally. This position requires a high level of client contact with diverse populations. Specific responsibilities include:
§  Enrolls new clients by reviewing applications and records, and interviewing program applicants to assess needs and eligibility
§  Provides customer service, including appointment scheduling, coordination of services, and monitoring service delivery
§  Maintains and reports client records by logging events and progress in Salesforce, and preparing documentation
§  Communicates client progress to RainReady team members
§  Provides event support, such as staffing community meetings
§  Participates in the activities of the wider RainReady team, from meeting with policy makers to attending community mapping workshops
Evening and weekend work will sometimes be necessary.
Skills and qualifications
§  A bachelor’s degree or equivalent in a related field
§  Experience in client management and customer service
§  Strong communications skills, in particular, working with clients and residents
§  Exceptional organizational and coordination skills
§  Ability to maintain confidentiality regarding participant homeowner information
§  Bilingual English/Spanish strongly preferred.
§  Experience with Customer Management Systems; Salesforce experience preferred
§  Documentation and reporting skills
§  Strong interest in sustainable community development and mission-based organizations.
§  A demonstrated attention to detail
§  Microsoft Office Suite
§  Valid driver’s license and legally be able to drive in the state of Illinois. Company vehicle is provided for work-related travel.
The Center for Neighborhood Technology is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation and training.
This is an Exempt position. Salary is commensurate with experience.
To Apply
Please send cover letter, resume, and salary history to:
Center for Neighborhood Technology
Human Resources - RRA
2125 W. North Avenue
Chicago, IL 60647
No phone calls please.

Design Associate, Alta Planning + Design - Oakland, CA + Portland, OR

Design Associate 

Alta Planning + Design
Professional Area: 
Landscape Architecture
Contact person: 
Rachel Tomey

Phone: 
5032309862
Email: 
Racheltomey@altaplanning.com
Location: 
OaklandCA

Design Associate (Oakland, CA)

Alta Planning + Design, Inc. is an international consulting firm with a mission to create active communities. We plan, design, and implement infrastructure and programs that improve community and individual health, safety, mobility, and livability, such as bicycle, pedestrian, trail, park, greenway, and roadway planning, design, and implementation, as well as outreach and education.
OVERVIEW
This role is responsible for supporting and maintaining client and partner relationships, ensuring successful project delivery, contributing to the growth of an office within his or her local market or region and leading and growing Alta’s team members to become well-rounded and technically proficient contributors to Alta’s success.
POSITION PRIORITIES
An understanding and knowledge of Alta, its culture and services, the ability to collaborate across discipline boundaries and deliver solutions which meet client expectations in a cost-effective manner is required in order to successfully meet the requirements of this position.
The essential priorities of this exempt, salaried position are to:
  • Nurture and grow client and industry partner relationships and secure work in support of Alta’s growth goals.
  • Enhance Alta’s reputation as a trusted advisor and expert by educating clients and other relevant parties, supporting solutions which will meet their business objectives.
  • Appropriately manage large, complex projects in a budget-conscious and time-sensitive manner.
  • Manage potentially large groups of staff.
RESPONSIBILITIES & TASKS
Additional responsibilities of this position include, but are not limited to:
  • Contributing to the development of proposals, statements of work, contract addenda, and scope changes; may include presenting proposals to clients and negotiating the final deliverables and costs.
  • Identifying engagement goals and objectives leading the client and internal teams ensuring any risks to deliverable are property managed.
  • Communicating desired outcomes; advocating for the client and managing expectations.
  • Creating and maintaining project schedules.
  • Monitoring scope changes, securing necessary approval and implementing change orders.
  • Communicating the status of project deliverables to clients in a timely and effective manner.
  • Administering the project including scheduling meetings, developing agendas, and project documentation, coordinating internal project meetings, ensuring timely delivery and managing resources.
  • Managing and mentoring staff, providing feedback and professional development in a timely and effective manner; hiring and terminating staff as appropriate.
  • Contributing to Alta’s internal Professional Development programs by developing and presenting material.
  • Developing, implementing and maintaining annual strategic plans (“SPROCKET” plans).
  • May include oversight of daily office administrative functions for a local office.
REQUIREMENTS
This position requires a combination of skills, experience and education including, but not limited to:
  • Passion for active living and non-motorized transportation.
  • Bachelor’s degree in Landscape Architecture, Architecture or related field of study.
  • Eight (8) or more years of experience in a consulting environment or public entity; three (3) or more years as a Project Manager; three (3) or more years managing staff.
  • Experience in the field of active, non-motorized transportation.
  • Demonstrated understanding of street and trail design principles and a general understanding of project management principles, methods and techniques.
  • In-depth knowledge of NACTO, MUTCD, ADA, and relevant state DOT design requirements.
  • In-depth knowledge of the principles of site grading and general construction techniques.
  • Ability to create photo-renderings, concept sketches, construction drawings and other similar materials for use in proposals and project deliverables.
  • Ability to effectively read, understand and utilize technical drawings, maps and other similar documents.
  • Ability to guide staff members and manage internal team expectations.
  • Exhibits strong initiative and ability to capitalize on opportunities to enhance Alta’s position in the marketplace.
  • Ability to manage competing priorities, multiple simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.
  • Strong initiative and the ability to work independently with little or no supervision.
  • Ability and willingness to travel.
  • Excellent professional ethics, leadership skills, accountability, and decision-making capabilities.
  • Excellent interpersonal, written and verbal communication, and analytic skills.
  • Good presentation skills.
  • Proficient in MS Excel, Word, PowerPoint, AutoCAD, or similar products.
  • Proficiency in an enterprise-wide resource planning and project management tool.
PREFERRED SKILLS & CERTIFICATIONS
There are a number of additional skills, experience and education that would be beneficial to this position including, but not limited to:
  • Master’s degree in Landscape Architecture, Architecture or related field of study.
  • Experience managing large projects for both private and public clients.
  • Experience writing and/or presenting white papers and/or providing expert level presentations at conferences and other events promoting the field of sustainable infrastructure and active, non-motorized transportation.
  • Proficiency in Adobe Creative Suite, Civil 3D, Photoshop, ArcGIS, SketchUp, GoogleEarth GIS, or similar products.
  • Experience using Deltek Vision.
  • Active participation in industry-relevant professional associations and committees.
  • ASLA Certification.
REPORTING STRUCTURE
Reports to: Principal in charge of the design discipline.
Manages: May manage one or more design discipline employees who are less senior in experience.
RELEVANT TITLES
Design Associate | Associate Designer | Project Manager | Design Project Manager | Group Leader
DISCLAIMER
This job description is not designed to be a complete list of all duties and responsibilities required of an Associate – Group Leader. Additional duties or responsibilities may be assigned from time to time.
Please apply via the link below and upload resume, portfolio and other related documents. No phone calls, please. 

Senior Freight Transportation Consultant and Regional Manager, Cambridge Systematics - Bethesda, MD

Senior Freight Transportation Consultant and Regional Manager 

Cambridge Systematics
Professional Area: 
Transportation Planning
Experience: 
More than 10 years
Contact person: 
Dawn Tice

Phone: 
617-234-0413
Location: 
BethesdaMD
Senior Freight Transportation Consultant and Regional Manager – Bethesda, MD
Cambridge Systematics is seeking a Senior Freight Transportation Consultant and Regional Group Manager. This individual will be responsible for project management for high profile freight projects, staff development and management, and business development decision making for the Mid-Atlantic region, and will share responsibility for developing and delivering Federal agency work. This individual reports directly to the FRT Business Line Manager.
Responsibilities: · Recruitment, management and development of FRT staff in Bethesda; · Project management for high profile freight projects; · Business development in Mid-Atlantic region and with selected Federal agencies; and · New client development and ongoing client relationship management in Mid-Atlantic Region.
Example of specific roles and activities include: Regional Management and Staff Development: · Serve as Mid-Atlantic region point of contact for FRT Business Line;· Collaborate with FRT senior management staff and peers in other CS Business Lines on talent management and operations issues; · · Provide project management and business development guidance to Bethesda FRT staff; · Identify staff capability gaps and manage the recruiting process for Bethesda FRT group – coordinate hiring decisions with FRT Business Operations Manager; · Implement effective QA/QC procedures for FRT projects in the Mid-Atlantic region; and · Develop strategic and financial elements of annual FRT Business Plan material under direction of Business Line Manager.
Project Management: · Maintain an active role in project management; work with clients to define work scopes and budgets, direct work of other staff in delivering products, perform quality control; · Resolve project contract, budget, and scope issues; and · Build sustained working relationship with multiple state, metropolitan, and private sector clients in Mid-Atlantic region.
Business Development and Client Relationship Management: · Support overall FRT develop business strategy consistent with annual business plan; · Identify cost effective, proactive BD opportunities and assignments for staff; · Serve as clearing house for FRT BD efforts in the Mid-Atlantic region and with FHWA · Coordinate BD decisions with initiative managers, regional managers, and other business lines Qualifications: Master’s degree in transportation planning, economics, public policy or a related field, minimum of 10 years of professional experience, proven business development, project management, technical and client service skills, , attention to detail and accuracy, self-motivation and problem solving skills, strong quantitative and interpretive abilities as well as proven written and oral communication skills.
EOE AA M/F/VET/DISABILITY