Who: City of Memphis, TN – Department of Planning & Development
What: The Business Services Analyst is responsible for the review, analysis, and evaluation of processes, systems, and user needs for projects and procedures associated with individual departments or the division; coordinate processes to ensure that the information systems support departmental business operational needs; serves as the first point of contact for coworkers and departmental liaisons regarding the use of designated information systems; gathers data to develop or contribute to the development of business plans and strategies; tracks performance of core business processes associated with individual departments or the division; assist the County IT staff in understanding the operational need for both automated and manual solutions to the business systems and procedures. Specific responsibilities include:
• Provides training, training sessions and assistance to users on various types of software and hardware.
• Documents workflows and results of business analysis and obtains sign-off from users on specifications.
• Provides managers and executives with general administrative support in a wide variety of areas such as, but not limited to process performance review, performance improvement, cost benefit analysis, personnel, general administration and special projects requiring quantitative and analytical skills.
• Conducts meetings on all levels of management for purpose of presentations, reviews, approval of recommendations, etc.
• Represents the organization in meetings and maintains liaison with other public agencies.
• Understands the long-term organizational objectives and is able to suggest strategies to meet those objectives, introducing innovation to business processes.
• Conducts analysis, reporting, and recommendations for special projects related to business systems, procedures, processes, or functions.
• Recognizes and identifies potential areas of technology where existing services, policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.
• Develops, edits and maintains technical operating procedures and standards manuals.
• Researches and benchmarks organization’s systems maintaining, collecting, and analyzing statistical information and various reports.
• Maintain current knowledge of new hardware and software and recommends upgrading to maintain efficient operation.
• Evaluates the hardware and software vendor and third party hardware and software and report significant findings.
• Performs analysis of department production and redesigns workflow if appropriate.
• Performs other related duties as assigned or directed.
Qualifications:
• Four (4) years’ experience in business data, administrative, or systems procedures analysis such as designing statistical models, interpreting complex data, and identifying data trends; and
• Graduated from an accredited college or university with a bachelor’s degree in computer science, business administration, engineering, planning, public administration or related field.
• Master’s degree in any above related field may substitute for two (2) years of experience.
Knowledge and Skills:
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Skilled as analytical and organizational.
• Ability to work independently with limited supervision.
• Knowledge of office automation, Information Technology techniques and practices, forms and records management.
• Ability to work well with people from different disciplines with varying degrees of technical experience.
• Proficiency in related technical applications such as ArcGIS.
• Understanding and a working knowledge of SQL and the ability to structure queries from different databases is desired.
• Working knowledge of programming languages, such as Python or R, is desired.
Benefits: $4,131.67 Monthly - Salary Commensurate with Experience and Education
Deadline to apply is February 23, 2018. Find the full job description and apply online here.
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In the heart of Chicago, we offer degrees in fields of study that can change your life and change the world. CUPPA students and alumni are uniquely skilled to build and transform sustainable urban neighborhoods and communities and to address the challenges presented in the 21st century. Find our more about our Bachelors, Masters, and Doctorate degrees at cuppa.uic.edu.
Follow our job postings below and our national job tweets at @CUPPACareers. For student internships and student opportunities, head to the CUPPA Student Opportunities Blog
Have a job or internship to post? Send an email with the title, location, job description, and contact information to cuppa@uic.edu