Chicago Transit Authority
Chicago, IL
Department: Performance Management
Position Summary
SALARY TARGET IS $64.991.35. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Under general supervision, works with operating departments to identify performance reporting requirements, implement quality improvement efforts, and manage documenting processes for data collection. Manages multiple diverse and complex projects to track performance improvement and serves as liaison to achieve efficiencies and process improvements throughout the Authority.
Primary duties and Responsibilities
Works with departments in developing and maintaining performance processes.- Documents departmental processes and workflows to gain general understanding necessary to measure performance levels.
- Develops meaningful performance metrics that result in organizational and service improvements.
- Implements and maintains document data collection and reporting requirements.
- Provides on-going oversight and support to departments to ensure that measures are being used to effectively manage operations and affect improved efficiency.
Reviews data from department reporting tools, analyzes data using performance management methods, and prepares analysis and conclusions to ensure department reporting tools are complete and accurate.
Leads various projects with departments to improve performance and efficiency and reduce costs. Identifies and monitors project deliverables, scope, plan, issues, risks, and milestones. Establishes measures to determine success of projects (e.g., costs, scope, time, intended results). Ensures all targets and requirements are met.
Assists management in gaining an understanding of the goals and objectives of performance management and how to incorporate the concept into their daily routine by providing solutions and answers to department's issues and questions relating to performance management.
Analyzes performance data and provides recommendations to departments based on performance analysis. Works with departments to conduct analyses and develop information to guide strategic decision-making.
Performs related duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor's degree in Business Administration, Statistics, Computer Science, or a related field, or an equivalent combination of related education and experience.
PHYSICAL REQUIREMENTS
Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards.
May be exposed to noise, machinery, and garage environment in field locations.
KNOWLEDGE, SKILLS, AND ABILITIES
- Working knowledge of performance management principles and effective use of logic models.
- Working knowledge in developing and implementing performance measurement management systems.
- Working knowledge of performance measures and change management principles and practices.
- Working knowledge of data analysis techniques with an understanding of basic statistical concepts.
- Working knowledge of database, analysis, and presentation software: Microsoft Word, PowerPoint, Excel, Access, and SQL.
- Strong oral and written communication skills and ability to effectively communicate with a variety of audiences.
- Strong organization, analytical, and problem solving skills.
- Ability to manage multiple projects and balance multiple priorities, deadlines and budget constraints.
- Ability to multi-task and possess the flexibility to frequently transition from one project assignment to another.
- Ability to work effectively with a diverse group of stakeholders, to include senior management, project managers, and subject matter experts.
Applicants, if hired, must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
IT IS THE POLICY OF THE CHICAGO TRANSIT AUTHORITY THAT NO EMPLOYEE OR APPLICANT FOR EMPLOYMENT WILL BE DISCRIMINATED AGAINST BECAUSE OF RACE, COLOR, CREED, RELIGION, SEX, MARITAL STATUS, NATIONAL ORIGIN, SEXUAL ORIENTATION, ANCESTRY, AGE, UNFAVORABLE MILITARY DISCHARGE OR DISABILITY, PROVIDED THAT THE INDIVIDUAL WITH THE DISABILITY IS ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WHICH HE/SHE DESIRES TO HOLD WITH REASONABLE ACCOMMODATION BY THE AUTHORITY.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
IT IS THE POLICY OF THE CHICAGO TRANSIT AUTHORITY THAT NO EMPLOYEE OR APPLICANT FOR EMPLOYMENT WILL BE DISCRIMINATED AGAINST BECAUSE OF RACE, COLOR, CREED, RELIGION, SEX, MARITAL STATUS, NATIONAL ORIGIN, SEXUAL ORIENTATION, ANCESTRY, AGE, UNFAVORABLE MILITARY DISCHARGE OR DISABILITY, PROVIDED THAT THE INDIVIDUAL WITH THE DISABILITY IS ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WHICH HE/SHE DESIRES TO HOLD WITH REASONABLE ACCOMMODATION BY THE AUTHORITY.