Senior Analyst, Market Research

Senior Analyst, Market Research
Downers Grove, Illinois

CompTIA is the world's leading trade association for the information
technology (IT) industry. We are recruiting an individual for the position
of Senior Analyst, Market Research. The Senior Research Analyst is part of
a team that enables CompTIA to provide high quality, high volume research
and market intelligence to internal and external customers. The Analyst
provides key contributions in three primary areas: (1) Data Management, (2)
Project Management, and (3) Analysis.

Job Responsibilities Include:

Data Management
. Serve as lead survey programmer using CompTIA's online data
collection platform. This entails entering surveys into the system, quality
control, usability testing, and survey distribution.
. Serve as lead expert in understanding online data collection
platform capabilities, limitations and nuances.
. Provide assistance in data processing and manipulation. This may
entail assistance in running cross-tabs, weighting data, etc.
. Serve as the lead in compiling and facilitating distribution of the
CompTIA IT SmartStat.
. Serve as the lead in posting and maintaining research documents on
the intranet and CompTIA website.
. Contribute to keeping the CompTIA ReSEARCH Engine up to date with
new data and research.

Project Management
. Serve as a project manager for research studies, which may range
from lower-level routine studies to a contributor on higher-level
large-scale studies. This entails working with stakeholders (could be
staff, members or partners), providing guidance on methodologies,
coordinating resources (e.g. working with outside vendors if called for),
enforcing project/research processes and standards to ensure the delivery of
high quality research.
. Engage stakeholders in the research process. This may entail working
with CompTIA community managers to solicit input from CompTIA members on
relevant studies.
. Develop research project outlines, based on internal analysis,
third-party analysis and contributions from members or other staff. Research
projects generally fall into one of the following categories: industry (e.g.
cloud computing), customer satisfaction or product development.
. Develop questionnaires based on research project outlines.
. Contribute to team effort on higher-level research studies.

Analysis
. Analyze survey and other types of data to identify key findings.
. Convert data into actionable summaries and intelligence for
stakeholders.
. Develop research summaries, which may include charts, tables and
written text.
. Support CompTIA departments by being an internal resource for
analysis on projects such as customer satisfaction surveys, JTAs, etc. or
for third- party data such as IDC.
. Communicate research findings to CompTIA audiences. This may entail
contributing a blog entry or other type of communication of research
findings.
. Maintain a strategic understanding of technology

Job Qualifications Include:
. Bachelor's degree from an accredited four-year college or
university, preferably in economics, business, mathematics or social
sciences.
. Regular continuing education in qualitative and quantitative
research methodologies.
. 3-4 years experience in a research or analytical capacity.

Preferred Skill Set Includes:
. Survey methodology and data analysis expertise
. Strong written and verbal communication skills
. Strong project management skills - Attention to detail and
multi-tasking skills a must
. Strong technology skills - Looking for power users of MS Office,
online survey tools and general comfort level working with collaboration
technologies (stats packages such as SPSS a plus)
. Strong customer service skills
. Ability to think creatively and analytically
. Comfort level working in a fast pace environment
. Ability to travel as needed

Please send resumes to hr@comptia.org for immediate consideration
EOE