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Customer Service Clerk (Police Department) - Village of Schaumburg

For more information and to apply please visit the Village of Schaumburg Website

 
NOW ACCEPTING APPLICATIONS FOR THE POSITION OF:
Customer Service Clerk (Police Department) 
 
Interested candidates are encouraged to apply as soon as possible.  Interviews will be conducted as applications are received.  This position will remain open until filled.
 
STARTING PAY RATE:  $20.98 - $23.53 per hour based on a 35-hour workweek.  Salary dependent on qualifications.  The salary range for this position is $20.98 - $31.18.  This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website. 
 
Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.
 
JOB SUMMARY:
This position performs a variety of functions within Police Department Records in the areas of customer service, data entry, and clerical tasks. This position is responsible for the handling of phone calls, customers, and receipts of payments, data entry; adjudication administration and coordination of monthly hearings, processes subpoena, FOIA, background check, letters of good conduct, and assists in the department accreditation process.  Creates, processes, and maintains various accounts receivable systems for the department.
 
To succeed in this role, applicants will need to effectively and clearly communicate to a full range of people inside and outside the organization, prioritize multiple projects, and organize time and resources efficiently. We are looking to add a team member with the ability to organize time and resources effectively and with accuracy.  
 
JOB DUTIES:
  1. Assists, provides information, and responds to questions and concerns from the general public, departmental staff, and other agencies in person and by telephone.
  2. Responds to public inquiries for information regarding police reports, accident reports and other matters; ensuring that the release of records follows state, federal, and local laws.
  3. Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments and other matters; prepares and issues receipts; maintain appropriate ledgers and daily cash drawer balance.
  4. Performs clerical functions of the police local adjudication program including boots and administrative tow.  Attends adjudication hearings.
  5. Reviews, updates, and maintains the police records system (RMS) to ensure timeliness, completeness, and compliance with the state and federal records depository requirements.
  6. Validates records within the state Law Enforcement Agencies Data System (LEADS) computer program and queries the Illinois State Police computer program for various data.
  7. Maintains CALEA standards and files.
  8. Maintains and processes court-ordered documents such as expungements, sealing of files, and subpoenas.
  9. Maintains and processes extra duty detail requests. 
  10. Performs other duties as assigned.

Generates monthly reports as needed.  Provides assistance for any position with in the division.
 
QUALIFICATIONS:
  1. Education equivalent to a high school diploma.
  2.  A minimum of one year of customer service and clerical experience that demonstrates a general aptitude for working with the public in a professional environment.
  3. LEADS certification preferred or ability to obtain within three months of hire.
  4. Proficiency with current computer software systems, including email, calendar programs job specific software, and customer service systems preferred, or within the first six months of employment.
 
BENEFITS:
The Village of Schaumburg has a competitive benefit package which includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, a retirement plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.
 
SELECTION PROCESS:
Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications.  Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen (including cannabis).

THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER
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