What We Do
Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
Reporting to the Manager, Loyalty Marketing the Program Engagement Coordinator will play a key role in supporting the Care for Friends Ambassador (Patient Referral) Program. This individual will manage program-related email communications, ensure prompt and solution-oriented responses, and assist with problem-solving to meet the needs of program participants. As a liaison between Care Access and program ambassadors, the specialist will provide exceptional customer service to maintain engagement and satisfaction.
What You'll Be Working On
- Respond promptly and professionally to incoming emails and requests related to the Patient Referral Program.
- Provide clear, solution-oriented communication to resolve inquiries and address issues.
- Assist in problem-solving to ensure program participants have a seamless experience.
- Maintain accurate and up-to-date records of interactions in the program database.
- Collaborate with internal teams to address escalations or unusual situations effectively.
- Support program operations by identifying opportunities for process improvements.
What You Bring (Knowledge, Skills, And Abilities)
- Strong written and verbal communication skills with a customer-first approach.
- Exceptional organizational and time management skills to handle multiple requests efficiently.
- Proficiency in data entry with attention to accuracy and detail.
- Problem-solving skills with a proactive and solution-focused mindset.
Certifications/Licenses, Education, And Experience
- High school diploma or equivalent; some college coursework preferred.
- Minimum 1-2 years of experience in a customer service or administrative support role.
- Experience with CRM tools and email platforms is a plus.