Salary: $70,000 - $80,000
Position Summary
Under general supervision, assists in the creation and implementation of strategies and programs of the Innovation Department. Responsible for helping to coordinate the development and implementation of an agency-wide strategic plan to position CTA for success in a post-pandemic environment and ensure CTA is investing in services, tools and technologies that support the riders and employees. Coordinates with consultants and external stakeholders to hit key milestones toward project completion.
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- Coordinates the creation of an agency-wide Strategic Plan and continued implementation of agency Action Plans. Authors and maintains a working draft of the plan chapters. Coordinates across CTA departments and with stakeholders to gather data and feedback. Creates a work plan and a timeline to deliver key milestones toward project completion
- Assists with several departmental initiatives by providing general support, including: Research and analysis for pilot programs or new ideas, scope development for new initiatives, stakeholder engagement with advocates, and contract oversight.
- Supports project managers and department leaders with developing before and after analyses and other evaluation methods to track project success. Identify KPIs to track progress of plans and projects. Define and document success of pilots and initiatives. Identify methods to rectify concerns and issues. Create communication materials on projects.
- Maintains excellent relationships with internal and external partners and regularly working knowledge of new mobility trends and transit policy.
- Responsible for researching and writing documents that present strategies, outline plans and summarize accomplishments, including recommendations and reports to the CTA Board.
- Performs other duties as assigned.
Challenges
- Managing stakeholders and consultants.
- Working on tight deadlines.
Education/Experience Requirements
- Bachelor’s degree in Urban Planning, Economics, Public Administration, Strategy, Business, or a related field, plus minimum two (2) years of experience in strategy development, planning, research, analysis, or an equivalent combination of education and experience relating to this position.
Physical Requirements
- Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
- Chicago Transit Authority requires all employees to be COVID-19 vaccinated. If you are offered employment, proof of COVID-19 vaccination will be required as a condition of employment and as part of the hiring process. Visit www.transitchicago.com/careers for full notice.
- Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
Knowledge, Skills, and Abilities
- Working knowledge of the principles and methods of project management.
- Working knowledge in crafting creative solutions and articulating complex issues concisely.
- Good leadership skills and strategic ability to formulate and drive a high-profile and agency-wide program.
- Strong written and oral communication skills including presentation experience to large and diverse audiences.
- Strong computer skills, including use of Microsoft programs i.e., Word, Excel, Outlook, etc., familiarity with GIS.
- Ability to gather, analyze, and evaluate facts and to prepare and present concise oral and written reports.
- Ability to establish and retain effective working relationships both internally and externally.