NEIGHBORHOOD SERVICES ADVOCATE
ALDERMAN CARLOS RAMIREZ- ROSA, 35TH WARD, CITY OF CHICAGO
DESCRIPTION:
to serve the thirty-fifth ward’s residents as a Neighborhood Services Advocate. The Neighborhood
Services Advocate will assist the Neighborhood Services Director in the delivery of timely and
quality resident services; acts as a liaison to municipal, state, county and federal agencies for the
Alderman and residents; answers the telephone and answers resident requests for general
information, and other inquiries; and answers casework correspondence and verbal
communications with residents.
QUALIFICATIONS:
● A minimum of an associate’s degree preferred. Alternatively, two years of related
experience;
● Ability to perform essential job duties below;
● Compassion and respect for all people;
● Ability to work cooperatively and courteously with others;
● Temperament to communicate with a variety of personalities in a tactful, pleasant, and
professional manner;
● Excellent organizational skills;
● Professional telephone manner;
● Excellent oral and written communication skills;
● Knowledge of office computer applications;
● English-Spanish bilingual; and
● Knowledge of municipal, county, state, and federal agencies and departments preferred.
DUTIES:
● Answers telephone calls and takes messages when appropriate;
● Greets visitors to the ward office;
● Assists persons who have appointments and works closely with the Chief of Staff to
ensure that the Alderman’s appointments are on time and that the Alderman and Chief of
Staff are aware of the visitor's arrival;
● Drafts both form and individual responses to resident mail and email in coordination with
the Neighborhood Services Director and Legislative and Policy Director;
● Assists with processing of resident mail;
● Responds to resident requests for information;
● Maintains ward office reception area;
● Documents resident opinions on issues communicated via telephone, including full name,
address, and all relevant information as appropriate;
● Answers resident letters and helps residents with service requests;
● Responds to resident calls and e-mail, and handles casework assignments;
● Acts as a liaison to municipal, county, state and federal officials and other persons or
groups to form effective relationships for the Alderman;
● Assesses casework for problems requiring legislation and makes recommendations;
● Screens and refers cases, when appropriate, to other agencies and offices;
● Meets attendance requirements as established by the office;
● Maintains a good working relationship with the Alderman, staff, and residents;
● Works well under pressure and handles stress;
● Accepts performance-based criticism and direction;
● Works a flexible schedule including long hours, nights and weekends; and
● Performs other duties as assigned.
WORKING CONDITIONS & COMPENSATION:
● This is a full-time hourly position with a health stipend;
● You must be a resident of the City of Chicago in order to apply;
● Work is performed in an office environment. Noise levels are usually moderate;
● Ability to work in a shared office space without an expectation of privacy;
● The ideal start date is December 2022.
HOW TO APPLY:
Send your resume with a cover letter to jessica@aldermancarlosrosa.org for consideration.
Equal opportunity employer.