What: The Community Manager leads the Community Management team to achieve the following:
- Creation of a collaborative environment amongst the company’s employees through events and personal introductions
- Ensuring that building is fully operational and processes are running smoothly
- Driving growth and promotion of WeWork Enterprise-provided service offerings
- Maintaining Enterprise company standards and expectations
- Managing Enterprise company KPI’s
- Responsible for maintaining a positive relationship between the Enterprise company and WeWork, along with the Enterprise and PxWe teams
Duties and responsibilities include:
- Manage a team within the building to reach goals and execute on their objectives as an individual and a team.
- Perform weekly one-on-one meetings to track individual performance.
- Oversee and keep the team up to date with process changes.
- Oversee team including performance management reviews and OKRs.
- Form relationships with key stakeholders at the company in order to further their goals of employee engagement.
- Act as a liaison between the Enterprise team and local leadership
- Understand the needs of the company and focus on on engaging the employee with the products, hospitality, and services WeWork provides.
- Discover and analyze gaps in the employee experience. Work cross-functionally to communicate and address those gaps.
- Mentor the Community Management team to reach goals and execute on all objectives.
- Work with Community leadership team to develop initiatives that improve employee experience within the region.
- Check-in and meet regularly with employees to ensure they are happy and progress is being made on projects.
- Coordinate with physical product team on-site to ensure that projects are completed on time and to standards.
- Interpret and communicate complex operational problems to your team and employees.
- Make recommendations to product and operations team on any repairs, maintenance, or updates required in your building
- Manage requests from employees and identify the correct channels and resources to complete the request
- Manage a day and night janitorial team to maintain clean offices and common areas and deliver the highest level of employee satisfaction.
- Manage budget and expenses for the building
- Know and be able to implement safety plans, i.e. fire and emergency plans.
- Design and implement rules, guidelines and best practices for the community to optimize and improve the employee experience.
- Develop community initiatives designed to create connections between employees, including employee introductions, overseeing events, electronic and print communications, and building walkthroughs.
- Solve employee issues to ensure a cohesive community and manage employee expectations.
- Oversee the sourcing, planning, and execution of events
- Seek opportunities to engage employees to discover and discuss employees’ objectives
- Work with the employees to create events that meet their specific requirements and needs
- Recommend best practices, including but not limited to: community management, events, training, and employee experience on a company-wide level.
Skills:
- Great communicator – with both employees and WeWork team
- Above-average organizational skills
- Upbeat and friendly personality
- Detail oriented
- Innovator and creative problem solver
- Empathetic yet resourceful during stressful situations
Experience and Requirements:
- College graduate with a four-year degree
- Customer service and sales experience required
- Project management and business operations experience required
- Must have strong verbal and written communication skills
- Understanding and experience managing a team of more than two people
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion and understanding for WeWork’s mission and values
Find the job posting and apply online here.