PAY RANGE: $21.40 - $31.49 per hour based on a 35-hour workweek. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.
Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.
Full description and application available here.
JOB SUMMARY:
This position performs a variety of functions within the Collections Division, such as comprehensive coordination for the issuance of all Village licenses and real estate transfer stamps, payment collection and communication of various village programs, and front-line customer interaction via phone, CSR, email, or in-person contact. To be successful in this role, candidates will need to effectively and clearly communicate to a full range of people, and prioritize multiple projects efficiently.
JOB DUTIES:
- Greet and service all customers who approach the Finance counter and otherwise contact the department. Requires strong knowledge of village ordinances, policies, and regulations to answer customer questions accurately and comprehensively. Manage customer inquiries and complaints via phone, CSR, email, and in-person contact.
- Coordinates the issuance, notification, and monitoring of all village licenses, which include residential and commercial rental license, business license, liquor license and business registrations. Reviews documentation for completeness, coordinates with multiple departments and outside entities to ensure compliance with village code prior to license issuance.
- Process payments and refunds for all village programs in all forms; cash, check, debit/credit card, WebPay downloads and ensures proper application to General Ledger and notifies various departments, if applicable. Reconciles daily cash register batches and makes corrections as necessary.
- Works within the ERP/Munis system to establish new accounts, maintain accurate information, process payments, reconcile batches, generate reports, attach appropriate documentation to correct account, record batches of payments from other systems to the General Ledger.
- Coordinates the issuance, notification, and monitoring of real estate transfer stamps. Reviews documentation for completeness and compliance with village code prior to stamp issuance.
- Processes water bill payments. Works closely with the water division to service the needs of walk-in water customers.
- Utilizes the DACRA system to apply payments for citations that have been adjudicated. Records and applies payments for municipal violations in the Auto Process system.
- Processes all commuter parking payments and issue permits. Maintains commuter parking permit database and applies payments in all forms to the appropriate customer account and General Ledger.
- Cross-reference monthly state report to identify new businesses; initiates the licensing process and initiate enforcement if compliance is not achieved.
- Performs other duties as assigned.
QUALIFICATIONS:
- Education equivalent to a high school diploma.
- A minimum of one year of experience in a customer service related field.
- Proficiency with current computer software systems, including email, calendar programs, job specific software, and customer service systems preferred or within the first six months of employment.
BENEFITS:
The Village of Schaumburg has a competitive benefit package which includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, a retirement plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.
SELECTION PROCESS:
Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen (including cannabis).