Community Engagement Specialist at BP2025 - Remote

 

This role is volunteer - Unpaid

What we're looking for

As a Volunteer Community Engagement Specialist, you will play a vital role in fostering a vibrant, inclusive, and well-organized online community for BP2025. Working closely with the Community Operations Manager, you will ensure smooth member interactions, monitor communications, and address concerns to maintain a positive and respectful space.

List of Activities

• Actively engage with BP2025 community members on Discord, fostering an inclusive, supportive and well-organized environment.

• Draft, monitor, and implement communications on Discord, ensuring alignment with BP2025’s approved guidelines and policies.

• Act as a liaison between the community and leadership, sharing user feedback and advocating for member needs.

• Enforce community guidelines, policies, and procedures while maintaining a positive and inclusive atmosphere.

• Collaborate with the Community Operations Team on community events, addressing member concerns and operational challenges to support BP2025 growth.

• Provide reports on community engagement metrics, support ticket trends, and key insights to guide engagement strategy.

• Attend bi-weekly team meetings to stay informed on team priorities and updates.

Time Commitment: Approximately 10+ hours per week, depending on community needs.

Qualifications

• Experience managing & engaging with online communities, preferably on Discord

• Experience with support tools like Zendesk, Slack, or similar platforms for ticket management and team communication.

• Strong written and verbal communication skills for creating engaging, guideline-compliant content and resolving member inquiries.

• Proficiency with technical tools and the ability to work independently, with basic troubleshooting skills.Knowledge of community management best practices, with an emphasis on fostering inclusivity and engagement.

• Analytical skills to identify trends in member feedback or issues that may require escalation or adjustments.

• Ability to work collaboratively in a remote environment, demonstrating adaptability and teamwork.

• Passion for BP2025’s mission and commitment to creating a safe and welcoming online space.

• Attendance at bi-weekly Community Operations team meetings.

Learn more/APPLY here!

VOLUNTEER-Shared Use Mobility Center-Chicago, IL

Summer P2P Specialist (Volunteer)
Shared Use Mobility Center

Chicago, IL, US

About SUMC
The Shared-Use Mobility Center (SUMC) is a public-interest organization working to foster collaboration in shared mobility (including bikesharing, carsharing, ridesharing and more) and help connect the growing industry with transit agencies, cities, and communities across the nation. Through piloting programs, conducting new research and providing advice and expertise to cities and regions, SUMC hopes to extend the benefits of shared mobility for all. For more information about SUMC, please visithttp://sharedusemobilitycenter.org/.

About the Volunteer Role: Summer P2P Specialist
SUMC is looking for volunteers to serve as Summer P2P Specialists. Summer P2P Specialists support our informational and promotional booths throughout the summer and early fall at street festivals and community events. The purpose of the promotional booth is to increase participation in a Peer-to-Peer (P2P) Carsharing Pilot Program, a two-year, grant-funded pilot project to explore P2P carsharing in the Chicago metropolitan area. P2P carsharing is a type of car rental service through which car owners rent their vehicles to other people for an hourly rate. This pilot is a partnership between SUMC, the Center for Neighborhood Technology (CNT) and Getaround. For more information about the project, please visit: http://sharedusemobilitycenter.org/news/sumc-pilot-will-evaluate-p2p-carsharing-in-low-income-and-low-density-chicago-neighborhoods/

Summer P2P Specialists attend street festivals, farmers' markets, and similar events to talk to community members about the environmental and economic benefits of P2P carsharing and encourage event attendees to sign up for Getaround, a P2P carsharing service.

Duties/Responsibilities:
Promote SUMC's P2P Carsharing Pilot Program by talking about the program with festival attendees
Assist with keeping the booth organized and tidy
Help load or unload materials into or out of booth as needed

Time Commitment:

• One-hour training session
• Volunteer shift between two and five hours, usually during an evening or weekend
• Volunteers may choose to work multiple shifts throughout the summer

Qualifications:

• Willing and able to initiate conversations with event patrons
• Able to spend at least three hours standing and sitting outdoors in close proximity to others
• Reasonable accommodations will be made for volunteers upon request

Compensation:
This is a volunteer opportunity. There will be no monetary compensation.

To learn more about volunteering as a Summer P2P Specialist, please contact Mary Caron atmary@sharedusemobilitycenter.org or 312-448-6202 ext. 210