Title: Population Health Navigator
Type: Full-time, hybrid
Location: Chicago, IL
Pay: $18 - $24/hour
The Population Health Outreach Program supports patients by phone and works mainly remotely with clinical care team members across all sites. As part of the role, the Population Health Navigator role is a patient-facing role that helps improve the agency’s quality of health care through targeted, data driven outreach. Outreach is based on
agency priorities, including chronic disease and preventive health needs and specialty care referral navigation, and includes a variety of methods such as campaign texting, 1on1 patient phone calls, bulk referral ordering, MyChart, as well as others. The team also assists patients with any health-related social needs that present as barriers to care.
Apply here.
Main Duties & Responsibilities
- Conduct health outreach activities, through a variety of methods including campaign texting, appointment recalls, 1on1 patient phone calls, bulk referral ordering, MyChart, as well as others.
- Take on short-term agency initiatives related to population health outreach, as they arise.
- Support patients with scheduling specialty referrals with outside hospital partners.
- Screen clients for needs around social drivers of health and connect to internal and external resources.
- Provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.
- Link to and/or enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.).
- Assist patients in digital navigation, including MyChart enrollment, setting up telehealth capabilities, and other digital assistance related to health.
- Educate and empower patients to navigate future SDOH and health outreach needs.
Qualifications
Education
- High School diploma or equivalent required
- Associates degree, some college or bachelor’s degree a plus
Skills and Knowledge
- Bilingual in fluency (English/Spanish) a plus (May be required to assist or work with non-English/Spanish only speaking patients and/or guests.)
- Verbal and written communications skills, including high level of comfort presenting to groups.
- A minimum of two years’ experience in community health, social or community services, or comparable experience preferred.
- Intermediate proficiency in Microsoft Office Preferred
- One (1) year of outreach, education, community health, or customer service experience