Senior Impact Analytics Manager, City Year Chicago

Senior Impact Analytics Manager

 

City Year Chicago is seeking a talented individual to join our Impact Analytics team as a Senior Manager, reporting to the Director of Impact Analytics. The Impact Analytics team, together with the Learning & Development team and Student Success Coaching team, provide support services to members of the City Year Chicago staff team and all AmeriCorps  members. For more information on City Year Chicago please visit: http://www.cityyear.org/chicago This position will play a critical role by assisting the Director to ensure Impact Staff and AmeriCorps Members [ACMs] are  trained in data collection practices and review protocols and to promote data fluency throughout City Year Chicago.

 

Reporting to the Director of Impact Analytics, the Senior Impact Analytics Manager will work closely with members of the Service Teams to:

 

• Develop evaluation data systems and tools to capture outputs and outcome data

• Manage data collection processes with teams and provide training and technical assistance

• Manage Impact Analytics Coordinator (Senior AmeriCorps members) meetings and responsibilities

• Analyze data and create reports at different levels of aggregation

• Provide individualized supports as needed to teams regarding data usage and fluency

 

Job Description

 

Training 

 

• Train AmeriCorps and Senior AmeriCorps in data practices and provide ongoing support and coaching on impact outputs, data entry, and data usage.
• Train school-based staff in data practices and fluency and provide ongoing support to enable staff to implement our service model, while promoting data-driven decision-making.
• Manage site’s compliance with Student Data Privacy Policy.

 

Data Collection & Analysis 

 

• Manage and support Impact staff and all AmeriCorps members through online survey distribution, administration, and collection. Collaborate with other Impact Team staff to design and implement survey data reviews.
• Analyze results from multiple evaluation instruments to meet site and City Year Headquarters (CYHQ) reporting  needs (e.g. reports for funders, AmeriCorps grants and reports).
• Maintain data integrity though data validation, mitigating data entry errors and troubleshooting systems.

 

Cross-Departmental Support 

 

• Work with other departments to develop new system/s and policies to improve data collection, integrity, and  dissemination of work.
• Support in the collection of data and or service related stories of impact for Development and Marketing campaigns.
• Support the Learning and Development (L&D) team with enhancement and implementation of an L&D evaluation model to evaluate the effectiveness of AmeriCorps trainings.
• Support the Coaching Team with facilitation observation and coaching to improve delivery of new L&D model
• Support the Operations Team with logistics of training days to meet AmeriCorps Member needs.
• Respond to data requests from staff across the site and support with external evaluator work.

 

Qualifications 

 

In order to succeed in this role, an applicant must have the following competencies:

 

Executes to Results: Accurately determines the length and complexity of tasks and projects; Assigns priorities and time parameters and holds others accountable; Uses benchmarks and performance measures to track progress and intervenes to address barriers to achieving results.

 

Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback

 

Relationship Development: Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, throughout partnering organizations, and in the communities we serve. Invests in relationships that may not address an immediate issue but further long-term objectives; balances delivery of results with relationship building

 

Problem Solving and Decision Making: Links problems and symptoms to identify underlying issues and focuses on addressing most critical, high-impact issues; Organizes appropriate information, expertise, and diverse perspectives for self and others to develop optimal solutions and manage decision-making.

 

Data Fluency – basic understanding of scientific methods, data analysis and technology; can identify what data is needed to solve a problem or answer a question; able to create data visualization using large datasets and can clearly communicate the methodology and purpose for them, can manage systems for data collection and data management; can synthesize education data and present key findings to stakeholders

 

Requirements:

 

• Bachelor's degree or related experience
• Basic knowledge of K-12 data systems
• Comfortable with MS Office suite of software products, e.g. Access, Excel, PowerPoint, Word, Outlook
• Advanced knowledge of Excel preferred. Minimum requirement: intermediate knowledge of Excel and willingness to learn new systems
• Experience navigating and creating reports in Microsoft PowerBI
• Experience with statistical analysis software or programming language preferred (e.g. SAS, Python, etc.)
• Data visualization experience preferred (e.g. Tableau)
• Effective communication and organizational skills; must demonstrate attention to detail
• Comfort with (and an interest in) collaborating and presenting information to internal and external audiences
• Excellent verbal and written communication skills (Training/facilitation experience preferred)
• Experience managing multiple projects or tasks with competing deadlines
• Ability to work well independently and in a collaborative team environment
• Belief in youth as agents of social change
• City Year/AmeriCorps/Peace Corps experience is a plus

 

Strong connection to City Year culture and values, for more information visit: https://www.cityyear.org/about-us/culture-values

 

Required Documents

 

A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations.