Job Title: Program Manager, Capacity Building Start Date: Early October 2022
Salary: Starting at $73,000
Location: NACTO is based in
NYC and is in the process of developing a remote work policy that allows for flexibility
and collaboration. Staff based in NYC are provided with office space, but
utilizing this office space is not mandatory. All staff, regardless of location, will
be required to visit the office throughout the year for in-person meetings. NACTO
is primarily interested in candidates from the NYC area, but is open to strong applicants
from other parts of the country who are willing to work within an EST schedule.
Please note that NACTO is only able to accept applications from candidates based
in the United States.
The National Association of City Transportation Officials
(NACTO) is seeking a relationship-oriented convener to join our team as a
full-time Program Manager, Capacity Building.
Capacity Building at NACTO
NACTO’s Capacity Building program provides support and professional
development for public sector staff in city transportation departments and transit
agencies. Our objective is to provide city staff with the tools, resources, and
inspiration needed to lead effective, transformative projects and programs. We focus
on Capacity Building to strengthen the government's ability to deliver safe, sustainable,
equitable transportation systems for communities across the country.
Our Capacity Building strategies include workshops, trainings,
fellowship programs, affinity groups, and cohort learning experiences. Our Capacity
Building team works to develop and maintain a comprehensive, effective approach
to NACTO curricular design and delivery while also coaching internal staff in best
practices for implementation of a suite of programmatic offerings. This Program
Manager role will work in collaboration with the Senior Program Manager, Capacity
Building to provide operational support for NACTO’s fellowships, affinity groups,
and cohort learning experiences that serve to advance our goal to connect,
challenge, and champion the city transportation professionals working towards equitable,
sustainable mobility policy and people-centered street design.
A strong candidate will excel in creating space, both virtual
and in-person, that encourages NACTO members to build authentic relationships and
stimulate change and progress toward a common goal. The Program Manager will drive
the operations for NACTO’s fellowships, affinity groups, and cohort learning experiences
with strategic direction from the Senior Program
Manager, Capacity Building. A strong candidate will be excited
to manage programming while contributing thought partnership for the design of future
programming alongside the Senior Program Manager. Strong candidates will be skilled
at building and maintaining relationships internally with colleagues and externally
with partners, managing projects and programs with collaborators and members with
unique needs, and will be committed to iteration and learning as part of strong
collaboration. The role will report to the Senior Program Manager, Capacity Building
and requires up to 10% travel throughout the United States, not expected to exceed
six travel engagements per year.
Who we are
NACTO is a nonprofit association of 90 major North American
cities and transit agencies, formed to exchange transportation ideas, insights,
and practices and cooperatively approach national transportation issues. Our members
include cities such as Philadelphia, Atlanta, New Orleans, and Houston, and transit
agencies such as Portland Tri-Met and Chicago Transit Authority. Our mission is
to build cities as places for people, with safe, sustainable, accessible, and equitable
transportation choices that support a strong economy and vibrant quality of life.
Our staff team is passionate, outcomes-oriented, and committed to challenging the
status quo in transportation and raising the bar for city streets.
To be successful in this job, you will excel in the following
key areas:
●
Convening
a peer network: You have past experience owning and driving membership
cohorts and/or peer learning networks with a goal of connecting members, inspiring
action, and keeping people committed to a mission. You have an awareness of how
to connect with members with equity, accessibility, and inclusivity in mind and
understand the difference between supporting members as well as creating spaces
for peer building that can happen between them.
●
Managing projects
and processes: You are organized, tech savvy, and comfortable managing timelines.
You know how to collaborate and delegate tasks to an internal team and external
consultants, while also knowing when to ask for guidance, clarity, and support.
You understand when to move with urgency versus when to slow down and move at a
more measured pace. Your goals and actions are always tied to the larger
programmatic mission and organizational vision.
●
Relationship-building
and emotional intelligence: You’re relational in your approach to work and your
ability to build connections is a core part of how you operate. You are able to
build trust and practice diplomacy with a wide range of people, including
internal staff, NACTO members, and consultants, and across lines of race, gender,
class and other identities. You are confident, clear, and thoughtful when delegating
and
cross-collaborating both internally and externally.
●
Thought partnership:
You have past experience sharing constructive thoughts and feedback and feel comfortable
managing a large body of work. You practice the balance of stepping up, stepping
back, and holding the vision of the greater organizational mission.
●
Strong
written and verbal communication: You excel in synthesizing information and
contributing to writing projects. You communicate clearly and effectively with
NACTO members in person, via email, and in virtual meetings.
Responsibilities include:
●
Peer Network
Management: Maintaining strong relationships with NACTO members and consultants
in order to manage NACTO’s fellowships, affinity groups, and cohort learning experiences
in collaboration with the Senior Program Manager, Capacity Building, the
Director of Engagement, the Senior Events Manager, the Events and Operations Associate,
the Design Team, the Director of Strategy, and the Communications Team on occasion.
○
On a weekly basis, this work looks like:
■
Envisioning programs and formats for connecting and
engaging the member network and conveying these ideas to the Senior Program Manager,
Capacity Building for potential execution
■
Developing content for the Transportation Equity
Peer Network listserv
■
Administering operational logistics for the Transportation
Justice Fellowship program
■
Supporting the development of fellowship curriculum
with consultants
●
Project management:
Designing, delegating, and implementing project plans for NACTO’s fellowships,
affinity groups, and cohort learning experiences. Developing a scope of work,
managing budgets, coordinating meeting logistics, coordinating cohort event logistics
including travel with events team, and serving as initial point-of-contact for
cohort members. Seeing a project through from its inception to its completion in
collaboration with the Senior Program Manager, Capacity Building.
○
On a weekly basis, this work looks like:
■
Writing individual or group emails to members regarding
trainings, case studies, etc
■
Writing emails to consultants regarding the deliverables
of their work scopes within their projects at NACTO
■
Researching and sourcing information and photos needed
for working papers
■
Taking notes and creating source libraries for sharing
information internally
■
Creating and maintaining organizational systems for
documenting and saving the work associated with your projects and programs
■
Using Monday and other relevant project management
and organizational apps in order to cross collaborate with team members on
Capacity Building projects.
●
Ideation of
Capacity Building efforts: Brainstorming and consideration of workshops, Roundtables
and other member events which enhance and maintain NACTO’s capacity to deliver direct,
consultant, and cohort-based curriculum-driven experiences across program
areas.
○
On a weekly basis, this work looks like:
■
Participating in weekly NACTO staff meetings
■
Attending Engagement team meetings to review, troubleshoot
and plan current programming
■
Sharing updates on Capacity Building work with the
NACTO team as requested during monthly meetings
■
Meeting with the Senior Program Manager, Capacity
Building weekly in order to stay in alignment with one another regarding peer network
management programming
■
Taking notes and documenting relevant information
during meetings so that action steps are brought to fruition in the project management
process
Qualifications
NACTO does not have minimum requirements for education or professional
experience. We encourage all candidates with relevant and differing experiences
and professional backgrounds to apply. Generally, we expect qualified candidates
would have the following baseline experience for a Program Manager:
●
6 years of relevant professional experience; OR
●
4 years of relevant professional experience with
an undergraduate degree; OR
●
2 years of relevant professional experience with
a relevant master’s degree
How to Apply
Send a cover letter and resume as one PDF file to hr@nacto.org with the subject “Program Manager, Capacity
Building.” Resumes received by July 20, 2022 will receive first consideration, though
this position is open until filled, and we encourage you to apply as soon as possible.
No calls please. Due to the high volume of applications that we receive, we are
unable to share feedback on individual applications.
NACTO is committed to
workplace diversity and inclusion. We are equal opportunity employers and do not
discriminate in hiring or employment on the basis of race, color, religion, national
origin, gender identity, marital status, sexual orientation, age, disability, veteran
status, or any other characteristic protected by federal, state, or local law. We
offer competitive salaries based on a nonprofit scale and commensurate with
experience. Benefits include accrued PTO and family leave; healthcare, dental and
vision insurance; expanded disability and life insurance; retirement savings plan;
and pre-tax commuter benefits.