Senior Schedule and Service Design Analyst - Metra

Who: Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service. Transportation is responsible for providing safe, efficient and dependable transportation to commuters on all Metra-operated lines: Milwaukee North and West, Rock Island, Metra Electric, SouthWest Service, North Central Service and Heritage Corridor and those lines operating under purchase of service agreements: BNSF and Union Pacific. In addition to all employees directly involved in providing train service, the Transportation Department also oversees the Rules Department, Dispatching Office, Crew Management Center, Station Services, Customer Service, Ticket Services and GPS Center.

What: Reporting to the Manager, Service Design, the Senior Schedule and Service Design Analyst applies specialized expertise in the design of service schedules, trains lower level staff, and leads specials projects. Create train schedules for regular operations, special events, and various scenarios using scheduling and modeling software. Analyze and model existing schedules for compliance with operating best practices, ridership demands, and operating constraints. Prepare complex detailed analytical reports of ridership, on-time performance, and modeling results to assist management in decision making. Function as a resource to lower level staff and train staff on systems and applications. Analyze proposals for new routes or services using modeling software and provide management with options that are cost effective, best meet customer needs, and comply with project parameters. Perform other related duties as assigned to meet the ongoing needs of the organization.

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