About Us
City Year is dedicated to helping students and schools succeed. City Year AmeriCorps members serve full-time in high-need urban schools, where they partner with teachers and school leaders to provide high-impact student, classroom, and school-wide support to help students stay in school and on track to graduate from high school, ready for college and career success. City Year has a Long-Term Impact (LTI) strategy, an exciting plan to scale its impact to dramatically increase the urban graduation pipeline and transform the future for thousands of students nationwide.
City Year (CY) is among the nation's fastest-growing nonprofit social enterprises. The organization's 800 staff and 3,000 AmeriCorps members work and serve in 28 communities across the country, including Boston — where City Year was founded in 1988 and is headquartered — and Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.
A proud member of the AmeriCorps national service network, City Year (CY) is a public-private partnership, made possible by resources from schools and school districts; local, state, and federal governments; and philanthropic support from corporations, foundations, and individuals. City Year has been recognized by Charity Navigator as a four-star charity — its highest rating — for ten consecutive years, placing City Year in the top 1% of non-profits nationwide for fiscal responsibility, financial health, organizational efficiency and organizational capacity. For more information on City Year Chicago please visit: http://www.cityyear.org/chicago
Position Overview
City Year Chicago is seeking a talented individual to join our Impact Analytics team as a Manager, reporting to the Director of Impact Analytics. The Impact Analytics team, together with the Learning & Development team and Student Success Coaching team, provide support services to members of the City Year Chicago staff team and all AmeriCorps members. For more information on City Year Chicago please visit: http://www.cityyear.org/chicago This position will play a critical role by assisting the Director to ensure Impact Staff and AmeriCorps Members [ACMs] are trained in data collection practices and review protocols and to promote data fluency throughout City Year Chicago.
Reporting to the Director of Impact Analytics, the Manager, Impact Analytics will work closely with members of the Service Teams to:
Provide administrative support to the IA department to ensure programs and systems are running smoothly and site-wide data needs are being met
Manage communication and track data requests between Impact Analytics and other departments
Deliver presentations about the IA department, data programs and internal systems
Provide supports as needed to teams and individuals regarding data and related technologies
Cross-Departmental Support
Work with other departments to share information, gather data needs and manage requests
Manage the collection of service-related stories of impact for Development and Marketing campaigns.
Support the Operations Team with logistics of training days to meet AmeriCorps Member needs.
Manage and track data report requests from staff across the site
Department Administration
Create required trackers and documents to support data collection
Assist in start-of-year/end-of-year systems management, data validation and archiving
Maintain public IA Department calendar and communicate changes to site
Manage site’s compliance with Student Data Privacy Policy
Training
Present trainings to staff and AmeriCorps members on their data responsibilities and CY software tutorials
Collaborate with the Learning and Development (L&D) team with data training and scheduling
Manage, organize and grow library of IA trainings
Communications
Communicate with school-based staff regarding data needs, audits and error correction
Work with Impact Managers and Impact Directors on scheduling data reviews
Provide technical support during office hours and by request
Assist in preparing data for external audiences
Qualifications
In order to succeed in this role, an applicant must have the following competencies:
Executes to Results: Accurately determines the length and complexity of tasks and projects; Assigns priorities and time parameters and holds others accountable; Uses benchmarks and performance measures to track progress and intervenes to address barriers to achieving results.
Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback
Relationship Development: Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, throughout partnering organizations, and in the communities we serve. Invests in relationships that may not address an immediate issue but further long-term objectives; balances delivery of results with relationship building
Problem Solving and Decision Making: Links problems and symptoms to identify underlying issues and focuses on addressing most critical, high-impact issues; Organizes appropriate information, expertise, and diverse perspectives for self and others to develop optimal solutions and manage decision-making.
Requirements
Bachelor's degree or related experience
Advanced knowledge of Excel preferred. Minimum requirement: intermediate knowledge of Excel and willingness to learn new systems
Experience with PowerBI strongly preferred.
Knowledge of K-12 education and Chicago Public Schools
Strong interest in data science and data visualizations
Experience with performance metrics and surveys
Comfort with (and an interest in) collaborating and presenting information to internal and external audiences
Comfortable with MS Office suite of software products, e.g. PowerPoint, Word, Outlook, SharePoint
Data visualization or statistical software experience preferred (e.g. PowerBI, Tableau, R)
Effective communication and organizational skills; must demonstrate attention to detail
Excellent verbal and written communication skills (Training/facilitation experience preferred)
Experience managing multiple projects or tasks with competing deadlines
Ability to work well independently and in a collaborative team environment
Belief in youth as agents of social change
City Year/AmeriCorps/Peace Corps experience is a plus
Strong connection to City Year culture and values, for more information visit: https://www.cityyear.org/about-us/culture-values
Interested in Applying? Questions? Please contact: cchi@cityyear.org