Who: The Village of Glencoe, Illinois
What: The Management Analyst directly supports the Village’s Strategic Plan and works toward achieving the Village’s vision by championing innovation and incorporation of best and emerging practices, and completing special projects related to service delivery and infrastructure improvement, community engagement, financial sustainability, environmental sustainability and more. The Management Analyst supports the Public Works Department by analyzing functions, data, programs, processes and business practices in the Department, and assisting with the daily administrative and customer service functions of the Department. Additionally, the Management Analyst serves the Village organization as a whole by serving on inter-departmental committees, assisting with special projects in other departments and serving as a liaison to volunteer commissions. The Management Analyst champions customer service, innovation and continuous improvement.
Responsibilities:
- Research policies and programs, analyze data, develop and present reports and recommendations regarding Department operations and services; conducts business process evaluations and recommends improvements to increase service quality and/or decrease service cost in support of the Village’s goal of employing best practices to deliver high-quality services in an environmentally- and financially-sustainable manner
- Assists with development of the Department’s annual operating budget by analyzing and forecasting the Department’s operating and capital improvement budget needs; assists with procurement processes and administers third-party vendor contracts in support of the Village’s priority of financial sustainability
- Participates in and/or leads projects related to the Village’s Strategic Plan
- Serves as a staff liaison to volunteer boards and commissions, including the Sustainability Task Force, serves as a liaison to public utilities and other units of government, attends Village Board and standing committee meetings as required in support of the Village’s priority of community engagement
- Provides and sets an example for exceptional customer service
- Examples of current and potential future projects include ongoing implementation of the Village’s active transportation plan, work with the Sustainability Task Force in developing community-wide and operational sustainability plans and initiatives, participating in enterprise resource planning system implementation including financial, permitting and licensing modules, business process evaluations and garbage/recycling contract management.
Qualifications:
Education and Experience
- Bachelor’s degree in public administration, business administration, political science, public policy or related field; master’s degree preferred
- 1-3 years of related experience
- Valid driver’s license
Functional Knowledge
- Strong knowledge of public administration theory and principles
- Strong research and analysis skills and ability to formulate recommendations to best serve the community’s needs
- Strong technology skills, Microsoft Office suite skills and desire to incorporate technology into business processes
- Functional knowledge of municipal environmental sustainability programs, services and practices
Interpersonal and Communication
- Outstanding customer service skills
- Great communication skills and ability to adapt style to fit audience
- Good team member also capable of working independently
- Self-starter able to manage multiple projects and deadlines
- Emphasis on continuous improvement
Physical Requirements and Work Environment
- Occasional lifting/carrying up to 10-20 pounds (with or without reasonable accommodation)
- Frequent walking and standing (sometimes on uneven surfaces), talking, listening, and operating computer (with or without reasonable accommodation)
- Work is primarily performed in an office setting with occasional outdoor work (e.g. at inspections, special events, etc.)
- Strong emphasis on workplace safety
Apply here.