Program Coordinator - Harold Washington College

Who: Harold Washington College

What: The Program Coordinator (PC) is the heart of OMD’s Scholar Support Model, responsible for effectively managing a caseload of around 60 community college Scholars and ensuring their successful persistence and completion in college and the OMD Program, as well as a successful transition to a bachelor’s program or career.

Responsibilities: 

Implement OMD’s high-touch Scholar support model with fidelity to ensure Scholar academic, personal, and professional goals are being met and that Scholars are on-track to graduate within three years

Build rapport with Scholars and continuously engage and hold them accountable to OMD program expectations and requirements

• Serve as a thought partner to assist Scholars in exploring solutions to problems and ensuring persistence in the face of obstacles that could derail progress toward goals

Promote scholar registration and attendance at relevant OMD and partner college programming.

Build relationships with campus stakeholders by attending campus programming and regularly meeting with student services staff, in order to leverage and strengthen Scholars’ networks of support

Maintain awareness of the type and availability of college and community resources and efficiently connect Scholars to the appropriate services

Coordinate with other OMD stakeholders, such as coach volunteers and tutors, ensuring that Scholars follow-up with these resources

Maintain awareness and understanding of OMD’s partner collaborations (e.g. Chicago Housing Authority Partners in Education PLUS)

• Use Salesforce database to maintain accurate and timely data on Scholar interactions, grades and program participation to identify patterns in the scholar population and program performance
• Gather and track Scholar deliverables such as student service usage, FAFSA and resume completion, 4-year college or job applications, and setting SMART goals
• PCs are held to metrics including attempted and successful interactions with Scholars and other required deliverables
  
• Plan and execute monthly Scholar development sessions, Scholar orientation, and other scholar development events in collaboration with OMD staff and campus partners.
• Implement high quality, engaging programming aimed at building Scholar community and reinforcing growth mindset and non-cognitive skills
• Represent OMD at schools, community organizations, and scholarship fairs

Facilitate information sessions for prospective Scholars as well as provisional admission meetings and workshops

Collaborate with the Manager of Scholar Recruitment to support recruitment targets and application processing

Qualifications:

2+ years (or equivalent) work experience, preferably in education or human services

Experience having direct accountability for the achievements/outcomes of a group of individuals (caseload management experience is a plus)

Service fellowship experience such as AmeriCorps is a plus

Project Management – Proven success in a project leader role with multiple stakeholders

Communication – Strong verbal and written communication skills; proven ability to effectively communicate with diverse audiences, especially adults and older youth

Data – Ability to make data-driven decisions

Commitment – Able to commit 2 years to the PC position

Builder/entrepreneur – Enjoys building new things in a fast-paced environment; evidence of success in the face of ambiguity

Independent operator – Proven results delivery without direct supervision. Able to make day-to-day decisions that affect others and solve problems on-the-fly

Empathy – Evidence of trust-based relationships with individuals of differing backgrounds.

Apply here.